The company is constantly expanding with new full-line stores as well as Nordstrom Rack stores. With the increasing number of new stores, the visibility of the company has encouraged more customers to shop there. Over the years, Nordstrom has been growing their online ecommerce, which has increased sales. Assuring customers about secured credit card payment methods as well as providing timely delivery has helped with the popularity of online shopping through Nordstrom’s corporate website. Nordstrom’s user friendly website shows more product information as well as more availability for products which increases revenue. Increase in consumer spending in the US has been a large opportunity for Nordstrom. An increase in consumer spending has benefitted Nordstrom. “The National Retail Federation projected that retail industry sales may increase by 3.40% in 2012, compared to 2011…
The plan for Kohl’s will aim to increase sales by 15% by creating more diversification in the market. The new market will not only attract middle aged women but also millennials. Next, the…
The Hudson’s Bay Company (HBC) and Target Corporation (Target) operate department stores in the highly competitive and fragmented North American merchandise and retail industry. In Canada, department stores account for 13.7% of retail sales as opposed to American department stores representing 8.5% of U.S. retail sales. With department store sales in the U.S. The low percentage of department store sales can be attributed to increased competition from big-box retailers, warehouse clubs and e-commerce websites. As a result, traditional department stores are being squeezed out of the broader retail industry. Thus, they must capitalize on high margin products and have goods available for online purchase to increase revenue growth. In addition, department stores are faced with the threat of volatile consumer spending, driven by the level of disposable income, brand equity, trends and seasonality. Department stores must predict fashion trends and time the release of goods according to seasonal trends to successfully attract consumers.…
The purpose of this report is to identify whom the millennial customer is, why they are so important to the future of Nordstrom as a company, and how we can better capture this opportunity to have continued success in later years. The first sections of the report discuss who the millennial is and also covers the sector of this industry that caters to the market of the millennials. Both a SWOT and competitive analysis was used to assess the market place and where Nordstrom currently stands relative to the competition that is favored by the millennial customer. The report also mentions what strategies will be used to capture this segment of the market through remerchandising, updating visuals in current departments, revamping those departments that are not very successful company wide, and improving the current utilization of our social media efforts on an individual store level. Finally, each of our strategies will further explain what tactics we will use to accomplish our marketing objectives .…
In the 1980’s Nordstrom’s experienced a boom. This was due to many factors but one of the most prevalent was their amazing use of customer support. Over almost anyone else Nordstrom’s prides itself on having some of, if not the best, customer support. This is helped by them recruiting managers from the ranks of salespeople thereby encouraging their employees to work harder while maintaining high moral.…
In the Nordstrom way book that I have just concluded I have found a lot of clear new tips, alongside of understanding a business from the ground up. In 1901 the first Wallin & Nordstrom store opened, from 1901 to present in 2017 this company is still thriving. It may not be run by the same people but the fundamentals of the store are the same as the store in 1901. The Nordstrom family had gone through a lot of processes to get where the company is to this day. Through the entirety of this book all of the success can be based off of hard work and creating the gold standard of customer service. The Nordstrom Way focuses solely on doing whatever may be needed to satisfy the customer. Using your own initiative, provide your customers with the exceptional…
All customers know Nordstrom’s good policy and we have a huge amount of loyal customer that just buying from our store. The store I am working at, is the largest store in Washington DC area with the highest volume.…
Over the years Nordstrom has created individual departments that focus on the individual lifestyles of the customers. The company nor only provides its customers with a wardrobe, but also a countless line of accessories, cosmetics, and fragrance. Over the past few years, the company has added new brands to its product line to satisfy its customer needs. In order to give the best possible service to the customer, the company plans on continuing to update the product line as new customer desires evolve.…
Return on equity measures a company’s profitability by calculating how much profit a company generates with the money shareholders have invested. It is important to consider ROE and not just net income in dollar term because it helps for making comparisons among different investment amounts.…
Nordstrom operates over 200 retail locations across the country with worldwide revenue $10.9 billion in 2011. It has two reportable segments: Retail and Credit. The Retail segment includes 115 ‘Nordstrom’ full-line stores, 89 off-price ‘Nordstrom Rack’ stores, two ‘Jeffrey’ boutiques, and one clearance store that operate under the name ‘Last Chance.’ Nordstrom full-line stores and online store are substantially integrated to provide customers with a seamless shopping experience across channels. The Nordstrom Rack stores purchase high-quality name brand merchandise directly from vendors and also serve as outlets for clearance merchandise from Nordstrom stores. The Credit segment includes wholly owned federal savings bank, Nordstrom FSB, through which Nordstrom provides a private label credit card, two Nordstrom VISA credit cards and a debit card for Nordstrom purchases. The credit and debit cards feature a shopping-based loyalty program designed to increase customer visits…
The retail industry is rapidly changing due to technology advancements and consumer demand. Consumers have shifted to ecommerce spending rather than with brick and mortar stores. Nordstrom, a leader in the retail industry, is facing growth issues in retaining consumers under this transition. Despite this major shift in ecommerce spending, Nordstrom has been able to tap into the market by offering a seamless online shopping experience, similar to the experience customers receive in store. Bloomingdales and Macy’s, Nordstrom competitors, are also facing these issues but are less successful in adaptation. The overall trend will force expansion in their online presence, to mitigate the risk of market share loss. Amazon,…
This report presents data describing the differences amongst the two department stores, their fundamental visions, and comparative statistics. Macy’s or Dillard’s: Differences amongst these competitors There are several aspects you can analyze from each department store. Major pieces do set each one apart from the other. Brand names carried by Macy’s and Dillard’s from an average shoppers point of view can go completely unnoticed unless price is involved. For trend shoppers brand names can either make or break a retail store. It can easily determine if he or she will walk to Macy’s or Dillard’s because they already know the store does or does not carry that brand. This is consistent with each department throughout both stores and affects revenue significantly. Macy’s currently has 15 private labels which include: Alfani, American Rag, Charter Club, Club Room, First Imoressions, Green Dog, Hotel Collection, I-N-C International Concepts, JM Collection, John Ashford, Material London, Style & Co, Taso Elb, The Cellar, and Tools of the Trade. Dillard’s brand names include: Cypress Links, Lawton Harbor, Oak Creek, Roundtree & Yorke and St. Durand, Bechamel, Cabernet, Copper Key, Preston & York and Westbound, Class Club, Brioso and Simply Comfort. Store appeal is another difference between the two retail stores. Macy’s has recently revamped all of their stores with a new trendier design and customer friendly use. Dillard’s is still conservative and plain when you walk into one of the department stores. The younger crowd would gear more towards Macy’s as a first choice of shopping. Elements that Macy’s brought into play were minor, but important customer satisfactions such as wider fitting rooms with waiting areas, international visitor centers and a dining experience in select stores. Macy’s also integrated the self-price check throughout their stores which relieves a lot of customer service, when you have the famous, “How much is this?” question. Dillard’s is trying…
Nordstrom, Inc. is an American upscale fashion retailer, which was created John W. Nordstrom and Carl F. Wallin and it’s headquarter is located in Seattle. The company started as a shoe retailer and has ever since extended its inventory including clothing, handbags, accessories, jewelry, cosmetics, and fragrances. Select Nordstrom stores also got wedding and home furnishing departments. There are 323 stores in 38 states and Canada, which is including 119 full-line stores and 183 Nordstrom Racks, two Jeffrey boutiques and one clearance store. Nordstrom also helps customers via Nordstrom.com, the newly created e-commerce site nordstromrack.com, and its online private sale site. Its teams are made up of aggravated individuals who…
Nordstrom’s policies focus on the concept of the “Life –time Value of the Customer.” Their service goes above and beyond what other retail stores can offer. Even if little money is made from the first sale, the lifetime value of a customer is calculated, and the positive dollar amount of a loyal customer is staggering. A customer can expect equal level of respect from all departments from each employee. They will also experience a “personal shopper” who can help them with which product to purchase.…
Neiman Marcus (NM), which mainly serves the high-end retail market, is currently facing a tough future. Although it currently enjoys high profit margins and has made significant improvements in its existing brand performance, its growth has plateaued. NM believes that there is only limited potential for growth of its current full-line stores while maintaining its exclusivity. As a result, it is considering other growth opportunities. The strategic goal is to increase its revenue by at least $150 million over the next 6 years while maintaining its attractive profit margins of 15%. Of the number of possible growth options, we recommend NM to grow via the Galleries concept. We believe that this concept is in line with its current core strength of creating and maintaining customer loyalty with luxury customers. Moreover, it can benefit from its existing customer base, efficient sales force and brand name. Our financial analysis further shows that the concept has the potential to match the revenue and profit goals. However, NM needs to carefully choose the gallery locations since there are some risks associated with direct competition with existing leaders and confusion among its current customers about the shift in brand-focus.…