Preview

Sundown Bakery Case Study

Good Essays
Open Document
Open Document
1048 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Sundown Bakery Case Study
Sundown Bakery Case Study

Sundown Bakery Case Study
Sundown Bakery reads like a typical small business story where rapid growth can be as detrimental and hard to manage as rapid contraction. Small business owners are typically the type of people who are rich with specific skills, but are missing fundamental management skills and are often ill equipped when it comes to managing rapid expansion of their individual business. Sundown Bakery is no different in my opinion. Through this paper it is my intention to clearly identify some of the issues resulting from the rapid expansion and to recommend some possible solutions that would have helped them avoid their current situation.
As I read through the story of Sundown Bakery’s rapid expansion, I could not help but be impressed with the broad diversity in the hiring practices of Carol Teinchek and Bruce Marshall. From the onset it was apparent to me that those individuals they were hiring would likely struggle with communication simply because of the diverse nature of the cultures they came from prior to working at Sundown Bakery. As a Regional Manager for a Global Country I travel extensive internationally and know only too well about the difficulty that arises when cross mingling cultures if an effort is not made to recognize the individual characteristics of each person’s culture. Sundown Bakery would be no different having hired persons from El Salvador, Korea, and Canada during the initial stages of growth.
My own analysis of the issues surrounding the communication problems at Sundown Bakery point bake to the almost immediate distance both Carol and Bruce put between themselves and the business. As they were growing there did not appear to be any structure present and further it was apparent to me Carol and Bruce both stepped away from the day-to-day operations allowing those they had hired to manage the smaller details of operating the business and interacting with the customer base. From the very



References: Adler, R.B, Elmhorst, J.M. (2009). Communicating at work: Principles and practices for business and the professions (10th ed.). New York, NY: McGraw-Hill

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Sandwich Shop Case Study

    • 285 Words
    • 2 Pages

    It started with a 17 year old Fred Deluca in 1965 looking to raise money for tuition to study pre-med incollege. A family friend Dr. Peter Buck suggested that Fred open his own submarine sandwich shop. For4 hours the two drew up a business plan and Buck invested a start-up loan of $1,000 and they becamepartners. August 25th 1965 Pete super submarines opened in Bridgeport Connecticut, struggling withschool and the shop Deluca made a big move both he and Buck opened a second location in 1966. Notsatisfied they took another risk in open the third location with that the business began to take off. Theythen changed the name from Peter’s super submarine to subway.1974 Deluca and book had not mettheir goal of only 32 submarine shops and began to explore franchising.…

    • 285 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Subway fast-food chain is another company that learned valuable lessons about cultural awareness. Their Director of International Operations was once quoted as saying “while we want (our partners) to be really aggressive and believe in the brand, we don’t want them to reinvent it.” (Gibson, 2006) Reinventing the brand is exactly what Subway’s franchising partners Manpreet and Gurpreet Gulri had to do…

    • 895 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Research Report

    • 3178 Words
    • 12 Pages

    Trompenaars, F., & Hampden Turner, C. (1997). Riding the waves of culture: Understanding Diversity in Global Business. New York, NY: Mcgraw-Hill.…

    • 3178 Words
    • 12 Pages
    Best Essays
  • Better Essays

    One significant topic of discussion among various organizations is how organizational issues are being confronted by ethical principles. There are many ways that ethical principles can be applied that will strengthen the overall structure of an organization. Employees value an organization built on moral and ethical principles. This paper concentrates on the company, Greyston Bakery of Yonkers, New York and what role external social pressures have in influencing the organizational ethics of the company. Also, we will consider the relevance of these issues to personal and organizational decisions while comparing the relationship between legal…

    • 1016 Words
    • 5 Pages
    Better Essays
  • Good Essays

    What Is Panera Bread?

    • 1134 Words
    • 5 Pages

    Panera Bread is considered as the best bread bakers in North America. The company had a corporate value of $2.4 billion. There are more than 2000 stores in 36 different districts. However, the financial data reveals that the company is not growing at an expected rate of 19.9% which means that company is facing a decline in the financial segment. (Thompson, 2014) In this concern, the presented paper based on the case study of Panera Bread will reveal the strategic plans of the company and will recommend new ideas to Panera Bread in order to help the company in developing the business.…

    • 1134 Words
    • 5 Pages
    Good Essays
  • Better Essays

    When recruiting for the Las Vegas hotel location we need to be aware of the large tourist based industry that attracts millions of visitors to Las Vegas every year from all over our nation and from countries all over the world. “Service employees need to be able to “read” their customers—to understand them, to anticipate and monitor their needs and expectations, and to respond sensitively and appropriately to those needs and expectations. In the service game, “customer literacy” is an essential skill” (Cascio, 2015). Our global business strategy should be that of recruiting a diverse workforce that can be appreciated by foreign customers with employees that not only speak many different languages but have heritage in cultures from all over the world. “By being diverse as a workforce, we become multicultural in our ideology and business practices so we grow from within. As a global company, we need to demonstrate there…

    • 1501 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Cross-Cultural Observation

    • 1405 Words
    • 6 Pages

    In order to observe the interactions between individuals from different cultural background, my partner: Gina Nguyen and I went to the Macy’s department store, located downtown Boston. We selected this store because of the size and their reputation of having a diverse workforce. Gina and I started our observation at 3:30pm on Wednesday, October 24, 2012 and finished it at 4:20pm. We were observing the interactions between the coworkers, as well as the ones between the staff members and the customers.…

    • 1405 Words
    • 6 Pages
    Good Essays
  • Satisfactory Essays

    I believe that all business owners want their business to become as big and as great as it could possibly be. I believe that even small bread and breakfast owners want their hotel to become much larger but because of starting working capital they needed to start at the smaller hotel size while they work on ways to make it larger. I think the growth strategy for a bread and breakfast is to go public. The investors and law firm selling their business to share holders means the bread and breakfast will have more money to expand their building and add amenities/services, thus their profits and growth will rise.…

    • 265 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Career Reflection Plan

    • 314 Words
    • 2 Pages

    References: Cheesbro, T., O 'Connor, L., & Rios, F., (2010) Communicating in the Workplace. Upper Saddle River, NJ: Prentice Hall.…

    • 314 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    The importance of understanding cultural, ethnic and gender differences by managers and professionals in a business setting is essential to make the work environment comfortable. In every culture there are basic standards of thinking, and acting and these cultural differences strongly influence workplace values and communication. What may be considered acceptable and natural in the workplace for one person may be unacceptable for another person. People from diverse cultures bring new ways of thinking, creativity and language skills needed to survive in today’s work force. In many work environments there are a diverse group of people who make up the departments in the school setting, hospitals and corporate America.…

    • 1037 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    The Little Red Roaster

    • 1734 Words
    • 7 Pages

    Small family operations, like the Little Red Roaster make up the largest part of our country’s business base. The problem is that too many of them fail, not because of the lack of expertise or motivation, but because of poor business decisions. The LRR is a perfect example of a small operation taken over by a very capable and knowledgeable person, Kendra Gordon-Green. She is one of those hard working employees that have been given the opportunity to become an owner-operator of a small business operation. At this point Kendra has not made the transition from employee to owner. Sadly this very situation is the reason most small businesses like the LRR never make. With two locations and 25 or more employees Kendra can no longer act like an employee or her business will most likely not make it. These are the changes she should make. (1) Kendra must begin to delegate the hands on operations of the business to key employees. (2) Concentrate on the retail and the catering and wholesale will naturally grow. (3) Invest in her people for they are her most important asset.…

    • 1734 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Communication is the most important tool that we as human us. It is an imperative component in our daily lives. Communication begins when we greet or see another individual that we know. There are many forms of communication and they are effective communication, healthcare communication, and regular communication and many more. The time and place in which we used a type of communication depends on the context of the situation and purpose. Understanding the necessary elements of communication allows individuals to know when and how to use different forms of communication. Elements of communication or sender/receiver when you are speaking to someone they receive the message and then they will give you feedback. Encoding is when you put thought into symbols (gesture or words). Assigning meaning to symbols is called decoding. Message is the idea though, feeling or opinion. Channel is the medium in which through which message travels from sender to receiver. Feedback is the receiver response to the message and indicates how the message is seen (Cheesebro, O’Connor, Rios, 2010). The entire basic element are needed in order to communicate with other effectively the basic element help you to convey your feeling your though with an individual in order to get feedback from the person that is receiving the message.…

    • 730 Words
    • 3 Pages
    Powerful Essays
  • Good Essays

    As an American-Born-Chinese living in the United States, I experienced the best of both worlds. Holidays were twice as abundant, as my family followed both the Lunar and Gregorian calendars, and the food choices were even more bountiful. Residing in the ever-growing metropolitan of Austin, Texas all 18 years of my life, I have also had firsthand experience with a variety of cultures. Growing up, being exposed to these differences made me appreciate my heritage as I realized the discrepancies between people are just another indicator of our individual uniqueness. This factor was personally intriguing in the business aspect, as it provided an unique analysis of the customer market when I fundraised for school organizations and created my own piano business. Furthermore, knowing how to develop and maintain positive relations even with people with different backgrounds is vital in business, where customers and employees alike can originate from all around the world. I hope to continue this observation at NYU, specifically at the location that is known for its animation…

    • 378 Words
    • 2 Pages
    Good Essays
  • Good Essays

    There is presently more than 60% percent of the United States work force that consist of immigrants, minorities and woman. Current studies show that in the next 10 – 15 years such groups will rise to 90% in the work force. Today’s leaders are now confronted with the challenges of how to effectively manage the work force that is increasing in the diverse lines of ethnicity, physical ability, race, gender and sexual preferences and age. In this challenge is the notion that the best, brightest most qualified employee’s come from several different cultural background identities. To this level it stands to recongnize that individuals and work places who come to welcome and value the perspectives and talents of employee’s from cultural diverse back rounds will have a advantage over those that fail to do so.…

    • 977 Words
    • 4 Pages
    Good Essays