Teams and Team Dynamics
Teams and team dynamics
Lecture outline * Teams v functional groups * Katzenbach and Smith (1993) – a critique * Belbin – a critique * Socio-technical system approach – a critique * Teamwork at the university * Teamwork in recruitment and selection * A sociolinguistic perspective on team dynamics (Donnellon 1996)
A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable’ (Katzenbach and Smith 1993, p. 113)
The rationale behind teams: - an alternative to repetitive work routines; rotation of tasks within a team; enhancement of employee involvement; improves organizational performance (Delarue et al 2008) – lecture 8 more 1. Teams are advocated by: - socio-technical system ideas; the quality of working life movement n the 1980s; Proponents of TQM, BPR(Business process reengineering ); Management thinkers such as Drucker (1988) and Peters (1989); the Japanese model of teamworking 2. * Katzenbach and Smith (1993) - Teams will become the primary unit of performance * The best teams will * Be committed to common goals set by higher management * Have enough responsibility to develop their own approach * Encourage open discussion * Be based on mutual accountability * Have the right mix of skills * But they bring organizational and personal risk in individualistic cultures (personal career risk)
* A critique of Katzenbach and Smith: Little empirical evidence of enhanced performance (methodology unclear) * Hard unitarist HRM approach (Storey 1995) * Ignore evidence of the drawbacks of teams * Ignore issues of motivation and job satisfaction, feelings and personal reflections
Masculinist discourse of control and performance (Metcalf and Linstead 2003
Belbin – team roles * ‘a pattern of behaviour that characterises one person’s
Lecture outline * Teams v functional groups * Katzenbach and Smith (1993) – a critique * Belbin – a critique * Socio-technical system approach – a critique * Teamwork at the university * Teamwork in recruitment and selection * A sociolinguistic perspective on team dynamics (Donnellon 1996)
A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable’ (Katzenbach and Smith 1993, p. 113)
The rationale behind teams: - an alternative to repetitive work routines; rotation of tasks within a team; enhancement of employee involvement; improves organizational performance (Delarue et al 2008) – lecture 8 more 1. Teams are advocated by: - socio-technical system ideas; the quality of working life movement n the 1980s; Proponents of TQM, BPR(Business process reengineering ); Management thinkers such as Drucker (1988) and Peters (1989); the Japanese model of teamworking 2. * Katzenbach and Smith (1993) - Teams will become the primary unit of performance * The best teams will * Be committed to common goals set by higher management * Have enough responsibility to develop their own approach * Encourage open discussion * Be based on mutual accountability * Have the right mix of skills * But they bring organizational and personal risk in individualistic cultures (personal career risk)
* A critique of Katzenbach and Smith: Little empirical evidence of enhanced performance (methodology unclear) * Hard unitarist HRM approach (Storey 1995) * Ignore evidence of the drawbacks of teams * Ignore issues of motivation and job satisfaction, feelings and personal reflections
Masculinist discourse of control and performance (Metcalf and Linstead 2003
Belbin – team roles * ‘a pattern of behaviour that characterises one person’s