So you may ask yourself…. Why do we automatically ignore the problem? One of the first steps in anyone's decision to help another is the recognition that someone is actually in need of help. To do this, the bystander must realize that they are witnessing an emergency situation and that a victim is in need of assistance. Consequently, a major reason why eyewitnesses fail to intervene is that they do not even realize they are witnessing a crime. When we are in an ambiguous situation and we are not sure whether there is an emergency or not, we often look to others to see how they are reacting. We assume that others may know something that we don't, so we gauge their reactions before we decide how we will respond. If those around us are acting as if it is an emergency, then we will treat it like an emergency and act accordingly. But if those around us are acting calm, then we may fail to recognize the immediacy of the situation and therefore fail to intervene.
For example, imagine you are at the community pool and you see a child splashing wildly in the water. Your first instinct would probably be to look around you and see how others are responding. If others appear shocked and are yelling for help, you may conclude that the child is drowning and dive in to help. But, if those around you are ignoring the child or laughing, you may conclude that they child is just playing around. To avoid looking foolish, you would probably just continue watching and would fail to dive in and help. This seems like a reasonable approach and for the most part, it prevents us from making a fool out of ourselves. But the problem is that this tendency to look to others in order to determine how to respond can be biased by a phenomenon known as pluralistic ignorance. Pluralistic ignorance describes a situation where a majority of group members privately believe one thing, but assume (incorrectly) that most others believe the opposite.
1964. The “Kitty