It is said, the technical dimension represents the “science” of project management while the socio/cultural dimension represents the “art” of managing a project. To be successful, a program manager (PM) must be a master of both dimensions (Gray & Larson, 2008). The technical side of the management consists of the formal, disciplined, pure logic parts of the process and relying on formal information systems. The technical dimension includes planning, scheduling, and controlling projects. Clear project scope statements are written to link the project and customer and to facilitate planning and control. Creation of the deliverables and work structures facilitate planning and monitoring the progress of the project (Labitzke, n. d.).
The socio/cultural dimension in contrast to the structured world of project planning, involves the chaotic, often contradictory world of implementation. Whether written as a mission statement, spoken or merely understood, corporate socio/culture describes and governs the ways a company's owners and employees