The Regency Grand Hotel
1
Paper: Assignment
Style: Oxrford
Pages: 7
Sources: 6
Level: Graduate
Case Study – The Regency Grand Hotel
[Writer Name]
[Institute Name]
2
Case Study – The Regency Grand Hotel
Summary of the Information
The Regency Grand was Thai owned and operated. Its performance was very good. It was a profitable and successful company during its 15 year existence with very high morale within the company. Employee’s worked according to management’s instructions. Employees were not allowed to be innovated and creative. All decisions were at management level.
Recently, the hotel was sold to a large American hotel chain (Calrity, 2010). Its general manager got retirement and manager of the American hotel chain, John Becker, became the general manager. Becker has been a successful management person in the hotel chain, so he was given the charge of this hotel as well to handle it and make it more successful. John has 10 years experience with the American company. John was appointed due to his previous success integrating newly acquired hotels in the US. In most previous acquisitions, Becker took over operation with poor profitability and low morale (Bakker, & Schaufeli, 2008)
Previously the employees were not allowed to be creative and innovative, while Becker implemented empowerment in the hotel. For the employees, the decision of good and motivational that they can make many decisions by themselves, as they were not allowed under the previous management. They started working but then realised that their supervisors do to allow them to make any decision and they become demotivated, which affected the performance and profitability of the hotel. The performance of the hotel started becoming negative and it worried the general manager (Guest, 2011). After he implemented changes the employees morale decline, absenteeism increased, customer complaints increased, and poor ratings in the media.
3
Major Issues of the Company - Symptoms
Some main symptoms indicating that there are
Paper: Assignment
Style: Oxrford
Pages: 7
Sources: 6
Level: Graduate
Case Study – The Regency Grand Hotel
[Writer Name]
[Institute Name]
2
Case Study – The Regency Grand Hotel
Summary of the Information
The Regency Grand was Thai owned and operated. Its performance was very good. It was a profitable and successful company during its 15 year existence with very high morale within the company. Employee’s worked according to management’s instructions. Employees were not allowed to be innovated and creative. All decisions were at management level.
Recently, the hotel was sold to a large American hotel chain (Calrity, 2010). Its general manager got retirement and manager of the American hotel chain, John Becker, became the general manager. Becker has been a successful management person in the hotel chain, so he was given the charge of this hotel as well to handle it and make it more successful. John has 10 years experience with the American company. John was appointed due to his previous success integrating newly acquired hotels in the US. In most previous acquisitions, Becker took over operation with poor profitability and low morale (Bakker, & Schaufeli, 2008)
Previously the employees were not allowed to be creative and innovative, while Becker implemented empowerment in the hotel. For the employees, the decision of good and motivational that they can make many decisions by themselves, as they were not allowed under the previous management. They started working but then realised that their supervisors do to allow them to make any decision and they become demotivated, which affected the performance and profitability of the hotel. The performance of the hotel started becoming negative and it worried the general manager (Guest, 2011). After he implemented changes the employees morale decline, absenteeism increased, customer complaints increased, and poor ratings in the media.
3
Major Issues of the Company - Symptoms
Some main symptoms indicating that there are