Communication and Team Issues
Abstract
Goldberg, Choo, and McKay Associates is a merger with three accounting firms. The accounting department has a division that deals with the shipping industry. After the merger, four accountants from different states united as one team. Each team member was new to a long-distance team relationship, so they were worried about how the team would function. They had a task to attract new customers to the shipping industry. Since the establishment, the team has been having problems with communication and lack of cohesiveness, which leads to conflict. They have not used the correct communication channel or accounting procedures, and because of that they have had misunderstandings. The solutions to these problems are: build trust within the team, no criticism between members, use video conferencing for face-to-face meetings, establish one accounting procedure for the company to use, and brainstorm.
The Shipping Industry Accounting Team:
Communication and Team Issues Communication is important in everyday life, whether it is personal or professional. In a professional environment communication is crucial, especially within teams. There are many forms of communication; one that is becoming popular in the workplace is virtual communication. This communication involves using e-mail, phone, and video conferencing. When there is poor communication in an organization, there can be any number of negative outcomes; including errors, productivity declines, distrust, lower morale, confusion, absenteeism, and general dissatisfaction. Teams are a great tool to expand knowledge, share information, divide tasks, and build relationships. However, if team members lack agreement and communication, it results in a process loss, “resources (including time and energy) expended toward team development and maintenance rather than the task”