Preview

Trust in Buyer seller relationship

Best Essays
Open Document
Open Document
3700 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Trust in Buyer seller relationship
SMM109: Coursework Component 1
Student Number:………U1121050………………………

Component Comments Weight Actual Mark
Depth of Research and Evidence of Wide Reading 20%
Consulting with Quality Academic Literature and Evidence of Critical Engagement 30%
Well Structured with a Clear Narrative and Flow 20%
Identification of Clear Research Gaps and the Formulation of Valid Future Research Questions 20%
Organisation, Presentation and References 10%
Total
100%
General Comments: Agreed Mark:

1st Markers Name: ……………………………………….. Signature: …………………………

2nd Marker’s Name: ………………………………………. Signature: …………………………

UNIVERSITY OF EAST LONDON

Buyer-Seller Relationships
Trust in Business-to-Business Relationships

By

U1121050

A Critical literature review submitted in part consideration of the module International Marketing and Operational Service Delivery.
Coursework Component 1: Module SMM109 ABSTRACT

The present paper aims to examine the development and conduction of buyer-seller relationships in the business to business environment. Moreover, the main factors that lead to successful relationships are identified and an emphasis is placed particularly on the built of trust and commitment between partners. The report commences with a background on the meaning of relational marketing and the stages of developing the buyer-seller relationships. Then, the influencing factors leading to a successful relationship are examined to show that one of the most important factors is trust. Furthermore, a review in the current literature is presented indicating all the important aspects relative to trust development and any gaps on the current literature are highlighted in order to assist further research.

Table of Contents

ABSTRACT 2
1. INTRODUCTION 4
2. BUYER-SELLER RELATIONSHIPS 5
2.1. Developing Buyer-Seller Relationships (B2B) 5
2.2. Factors

You May Also Find These Documents Helpful

  • Powerful Essays

    The definition of marketing as stated by the American Marketing Association is that: “Marketing is an organizational function and a set of processes for creating, communicating, and delivering value to customers and for managing customer relationships in ways that benefit the organization and its stakeholders.” (marketingpower.com, 2008) Marketing is not a choice but yet an essential part of any business. Kudler Fine Foods is a local upscale specialty food store located in the San Diego metropolitan area. The company has three locations (La Jolla, Del Mar and Encinitas). Each store has a large amount of retail space located in a stylish shopping center. The stores are stocked with the very best domestic and imported produce (phoenix.edu, 2008). Kudler Fine Foods has decided to explore new options to which they might offer to their customers. This paper will first justify the importance of marketing research in the development of Kudler Fine Food’s marketing strategy and tactics. Next the paper will explain Identify the areas where additional market research is needed.…

    • 1298 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Hsa 505 Assignment 3

    • 2334 Words
    • 10 Pages

    Fisk, R., Gountas, S., Hume, M., Gountas, J., Grove, S., and John, J 2007, Service Marketing, First Asia-Pacific Edition, Milton, Queensland…

    • 2334 Words
    • 10 Pages
    Powerful Essays
  • Better Essays

    References: Czinkota, Michael & Ronkainen, Ilkka (2013). International Marketing, 10th ed. Mason, OH: Cengage Learning.…

    • 2296 Words
    • 6 Pages
    Better Essays
  • Powerful Essays

    John Lewis in China Report

    • 6732 Words
    • 27 Pages

    Ghauri, P and Cateora P (2010). International Marketing. 3rd ed. New York: McGraw Hill Education. p249.…

    • 6732 Words
    • 27 Pages
    Powerful Essays
  • Better Essays

    Unit 39 P6

    • 1729 Words
    • 7 Pages

    When the business markets internationally they have to take into account the customers needs and how to meet them, this is often done with a lot of research and information such as questionnaires and analyzing the market’s buyers. They have to take those points into account so that the marketing strategy works internationally.…

    • 1729 Words
    • 7 Pages
    Better Essays
  • Powerful Essays

    Greggs

    • 3139 Words
    • 13 Pages

    This report is an assignment in the course International Marketing Strategy. It is about the British company Greggs, a well-known bakery retailer in the United Kingdom. Greggs wants to expand its business into a foreign market. The author had the choice between for countries – Ireland, Canada, Australia and India. In the report it is the task to find the best country to invest in.…

    • 3139 Words
    • 13 Pages
    Powerful Essays
  • Powerful Essays

    Ego Executive Report

    • 3226 Words
    • 13 Pages

    Fletcher, R. and Brown, L., (2008). International Marketing, An Asia-Pacific Perspective, Fourth Edition, Pearson Education Publishers, Sydney.…

    • 3226 Words
    • 13 Pages
    Powerful Essays
  • Powerful Essays

    AppendicesAppendix A: Why choose Eastern AustraliaAppendix B: Population Structure of Australia 1989 and 2009Appendix C: Percentage Profits within the UK Personal Healthcare MarketAppendix D: Brand Attitudes Towards Original SourceAppendix E: Existing Original Source Products…

    • 6650 Words
    • 27 Pages
    Powerful Essays
  • Satisfactory Essays

    Think of the expanding power of the internet. Consider the unique behavior of B2B buyers. Put them together for……

    • 3922 Words
    • 16 Pages
    Satisfactory Essays
  • Better Essays

    References: Cateora, P. R. & Graham, J. (2007). International Marketing, 13th Edition, Chapter 9. McGraw-Hill. Retrieved on February 4, 2008 from https://ecampus.phoenix.edu/content/eBookLibrary/content/eReader.…

    • 1400 Words
    • 6 Pages
    Better Essays
  • Powerful Essays

    Michel’s Patisserie

    • 2538 Words
    • 11 Pages

    This report analyses the expansion of Michel’s Patisserie into the Chinese market through the creation of joint venture franchise agreements. Michel’s will be evaluated based on the motivations for expanding to China, process of internationalisation, choice of entry mode, and standardisation versus adaptation decisions. This analysis will be undertaken so that recommendations can be made to determine the most effective means of securing the future success of Michel’s in Shanghai. It will be demonstrated that while the motivations for expansion were fundamentally sound (being largely proactive rather than reactive), Michel’s Australian managers should have invested more time and money into research before the commitment was made. The process of internationalisation was perhaps too informal and while the entry mode was sound, there should have been more support for the franchisees from Australian management. Moreover, the initial standardisation versus adaptation decisions did not recognise the significant differences in culture and tastes in Shanghai. Accordingly, we have recommended that Michel’s Patisserie develop a long-term strategic commitment sympathetic to cultural, social and legal differences, and invest more heavily in advertising to establish the brand and avoid confusion regarding its French-Australian origins. Further, Michel’s may continue to test the market and engage in further research to determine the most viable product offerings for the Shanghai market.…

    • 2538 Words
    • 11 Pages
    Powerful Essays
  • Satisfactory Essays

    Study Notes

    • 447 Words
    • 2 Pages

    References: Cateora, Philip R., Gilly, Mary C., & Graham, John L. (2013). International Marketing, Sixteenth Edition. New York, NY: McGraw-Hall/Irwin.…

    • 447 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    The first and more conventional approach is the transactional marketing, based on the single sales. In this case Innocent doesn’t have any contact with the customers more than the simple purchase. It occurs when the customer doesn’t want to undertake any long-term relationship, either because he doesn’t feel tied with the brand values or for his sporadic purchase behaviour. In this situation, the customer is more focused on the product features and on the momentary convenience.…

    • 1515 Words
    • 7 Pages
    Powerful Essays
  • Satisfactory Essays

    The ultimate goal is to satisfy targeted customers, seeking their loyalty and consumption. Creating good relationships with customers is an important factor. The buyer must be satisfied with the goods or service received from the exchange, and the seller must likewise be satisfied with the financial reward received in the exchange.…

    • 420 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    lol this is funny

    • 894 Words
    • 3 Pages

    In the current business environment, customers will gain trust of a company products and services through consistent follow up as well as communication with the sales representatives.…

    • 894 Words
    • 3 Pages
    Good Essays

Related Topics