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Tsi Swot Analysis Paper

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Tsi Swot Analysis Paper
Strengths:

Talisha greets the client in a polite and a professional tone.

She offers empathy for the client's concern regarding the information provided.

The call ends strongly by inquiring if there are any other concerns and politely.

Inches:

Taking ownership- There was an opportunity to take ownership in the call to offer to follow up with the client after reaching out to TSI or transfer the client to TSI relations to assist the client further. By offering the client the phone number to call back, would not help the client obtain the information in a timely manner.

Digging deep and asking additional questions- The client stated he was provided the incorrect tracking number. We should dig deeper to inquire what tracking number he was

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