Uber Drivers Case Study
This chapter explores the literatures and studies after the thorough and in-depth study done by the researchers at the variables that’s related to the researcher’s subject matter. In addition, the synthesis of all literatures is also present in this chapter to fully understand the research.
QUALITY OF CUSTOMER SERVICES
The quality of customer services of drivers is truly needed in every companies. Being able to serve the riders a safe trip and good communication skills, is an achievement for all the drivers.
In the article of Elmanssy (2017) entitled “Using Uber as a Unique Customer Service” which states that having a private vehicle that picks you up and drop you off wherever you want is totally hassle free. According to Ortiz, a general manager of Foreign Affairs in Auto, there is less negative factors to the service. It …show more content…
According to Choudhury (2017) Uber suspended its
operations in the Philippines after regulators rejected the ride-hailing company's motion to reconsider of the regulator's decision to suspend the platform's accreditation for a month. The Uber drivers are also affected by the suspension because they lost their job for a month without having another job to replace the loss of their income. Many commuters posted petition through their own social media account to bring back the operations of the Uber. On 9th of August 2017, the Uber resumed their services after paying the fine worth 190 million for compensation to LTFRB.
Synthesis of the study
One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customer’s needs and concerns. In the article of Lyon (2015) entitled “How to Ensure Strong Customer Service and Customer Satisfaction” which the article states that in every ride/purchase, internal and external contacts of customer is truly part of servicing
QUALITY OF CUSTOMER SERVICES
The quality of customer services of drivers is truly needed in every companies. Being able to serve the riders a safe trip and good communication skills, is an achievement for all the drivers.
In the article of Elmanssy (2017) entitled “Using Uber as a Unique Customer Service” which states that having a private vehicle that picks you up and drop you off wherever you want is totally hassle free. According to Ortiz, a general manager of Foreign Affairs in Auto, there is less negative factors to the service. It …show more content…
According to Choudhury (2017) Uber suspended its
operations in the Philippines after regulators rejected the ride-hailing company's motion to reconsider of the regulator's decision to suspend the platform's accreditation for a month. The Uber drivers are also affected by the suspension because they lost their job for a month without having another job to replace the loss of their income. Many commuters posted petition through their own social media account to bring back the operations of the Uber. On 9th of August 2017, the Uber resumed their services after paying the fine worth 190 million for compensation to LTFRB.
Synthesis of the study
One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customer’s needs and concerns. In the article of Lyon (2015) entitled “How to Ensure Strong Customer Service and Customer Satisfaction” which the article states that in every ride/purchase, internal and external contacts of customer is truly part of servicing