UCF -Social media

TEAM 5 CONSULTING – 0301 SECTION
DATE:
TO:

Brad Greenwood

CC:
FROM:

SUBJECT:

BMGT301 UCF Incorporated Case

QUESTION TO BE ANSWERED:
How can we implement SAP in Vermont to expand user knowledge and confidence, decrease downtime, and avoid problems experienced with implementations abroad?
Decision Makers:
 UCF
 SAP
 Chief Information Officer
 Chief Operating Officer
 Super-users
 General Users

Criteria for successful effort:
Criteria:
 Successfully communicate benefits of the new system
 Structure training program with
Cog based learning combined with shadowing process
 Create a help desk alleviate potential problems
Measures:
 Help Desk Usage data
 Feedback Report System
 Amount of downtime after going live Key Concerns and Constraints



User resistance
Language barrier with Korean vs.
American Super-users
 Costs of parallel adoption
 Providing sufficient information to employees Chief Officers- Can they provide sufficient information on the benefits of the new system and answer the questions employees may have?
Super-users- Will the communication barrier between the Korean Super-users and the American Super-Users pose a threat to the complete comprehension of the system?
General users- Will they be receptive the new system and meet the goals of the company? Timeframe /Accuracy for solution
Measure success through help desk activity
From initial implementation, go live date will be scheduled between 3 to 6 months.
This is subject to change if negative user feedback does not decrease by 75% from the initial starting point.

In order to implement SAP in UCF’s Vermont plant while avoiding the problems that occurred during implementation at prior sites, we decided that overhauling the training program, improving and increasing the communication efforts throughout the division, and adjusting the existing model of adoption were the three keys to success. The lack of