1.1 /2 Some mail may contain confidential or private information. This may include personal details or information about the businesses employees or contain business confidentiality information such as names and addresses of customers or information that is relative to the business, customers, and clients. Also, mails and packages have to be checked for suspicious features. Security procedures have to also be followed when dealing with mails and packages.…
The procedures in my department for recycling paper are different depending on whether there are any sensitive details. We a bin two bins, green bins for paper and other materials and the other for confidential paper. The bins are collected once every week depending on how full they are.…
Modern telephone systems offer a variety of features. Some are essential communication tools; other features that people will likely use on a more discretionary basis. One common and frequently used feature of today’s telephone systems is voice mail. If you can’t take am incoming call, voice mail allows callers to record messages which you can access at your convenience. An auto-attendant feature, useful for businesses, consists of a centralized recorded message to greet callers and direct their calls to the right numbers. You can use a phone systems conference – calling feature to allow a number of people to participate in a call at the same time. Each system allows different numbers of people to participate, and all remain on the call until they hang up. Telephone systems offer various features for managing incoming calls, one useful feature is call transfer, which allows me to transfer calls from my number to another number. Another much used feature is call holding if you are on the phone and receive an incoming call, you can put the first call on hold and attend to the second call. One more feature within the trust is call mute/secrecy, with allows me to mute the call so that the person on the other end of the phone can’t hear what I’m discussing, which helps with confidentiality because they can’t hear client or patient information.…
Listening plays a big part in enabling me to understand the situation and deal with it effectively.…
1. My duties and responsibilities as a support worker are to, prepare meals for residents, to support residents with room cleans, to prompt residents with their personal care, attend appointments with the residents, to support going out into the community with the residents, to support with personal shopping, to handle the safe/medication keys when senior is not on shift, to be in control of residents money when senior is not on shift, to complete medication rounds at set times of the day and to fill out residents daily notes and diary tabs on Caresys.…
Planning in fundamental to time management and involves organising and prioritising work. A plan gives us a clear idea about what is to be done and helps avoid duplication of labour. It allows managing time effectively to meet objectives and deadlines. Everything is made easier if we establish…
Describe how a learning support practitioner may contribute to the planning, delivering and review of learning activities.…
The purpose of this unit is to provide you with the knowledge and understanding of employment rights; health, safety and security; how to work with others and how to manage and improve own work in a business environment. There are seven learning outcomes to this unit. (you can visit the website: www.direct.gov.uk). Please add examples relevant to your job role…
My role as a career is to provide personal and practical care services for people with a wide range of illnesses and disabilities, to assist service users with getting up in the morning and getting washed also helping them get undress also bathing and the toilet where necessary. To help service users with mobility problems and other physical disabilities, including Incontinence and help in use- and care of aids and Personal equipment.…
People with autism experience what professionals call the Triad of Impairments, part of this trio is communication. They have difficulty processing and remembering verbal information. Problems lie in using language effectively, Common problems are lack of eye contact, poor attention, being able to point objects to others, and difficulty with the 'give and take ' in normal conversation. Some individuals sometimes use language in unusual ways, retaining features of earlier stages of language development for long periods or throughout their lives. Some speak only single words, while others repeat a mimicked phrase over and over The body language of people with autism can be difficult for other people to understand. Facial expressions, movements, and gestures may be easily misunderstood by some people.…
During a science lesson in class 2, I was observing a little group of 6 pupils. The learning activity was the pupils planting some seeds in plant pots and then drawing a plant and labelling it. During the lesson a had to communicate with the other teaching assistant to explain which seeds were in which pots and when I needed the water for the plants. She needed to know this because she was labelling the plant pots with the name of what seed was inside. We did this because plants need different types of care so she also wrote what care the plant needed on each label. Both me and the teaching assistant were then going to plant these plants with the pupils outside.…
CPD is widely acknowledged to be of great importance in the life of schools, contributing to professional and personal development for staff and to improvement in teaching and learning.…
The purpose of a professional supervision is it allows the employee to reflect on there own practice and development. The meeting gives the employee the opportunity to voice their opinions about there work whether positive or negative. Supervision is an ongoing reviewing process, it identity’s tasks and establishes support required in order to meet the expected standard of performance. It enables and guides a supervisee towards competent and accountable practice as well as ongoing professional development and support. Supervision is part of the Performance Management Policy. Managing performance well at Livability ensures that each person across the organisation is able to contribute of their best to enable Livability as a whole to deliver high quality services and outcomes for the people we serve.…
he tasks have been designed to enable learners to demonstrate their skills, knowledge and understanding of professional administration in the business world. This unit could be assessed in the workplace or learners could support a real meeting whilst on work placement. Alternatively centres may use the scenario as a basis for this assessment. If the scenario is used, the tasks will need to be run as role-play activities and the centre will need to allocate appropriate roles to their learners and/or identify other suitable participants.…
Knowledge Evidence for Unit 221 – Use office equipment (for Outcomes 1.1, 1.2, 1.3, 4.1 & 4.3)…