Unit 201 Principles of communication in social care setting
Unit 201: Principles of communication in adult social care settings
Outcome 1: Understanding why communication is important in adult social care settings.
People communicate for a variety of different reasons. These can be to express our desires and wishes or express our emotions. A baby screaming could be communicating its hunger or pain. We also communicate to survive, to form relationships, socially interact and to share ideas.
Communication can affect relationships in a variety of ways. Good communication can encourage participation and help to create equality between people. Having good communication will help to build relationships/friendships and promote independence. Inadequate communication can have an opposite effect and a person could feel isolated and misunderstood. This could lead to negative emotion and frustration and seriously inhibit a person’s life. Communicating effectively enables a person to convey a variety of needs and emotions for example if they are in pain, hungry/thirsty or too hot or cold.
Observation while communicating is important as it will tell you whether someone has understood or not the communication. Whether it is a verbal question or the relevant communication such as signs or flash cards. No response or a negative response could indicate that something has not been understood, whereas a positive response such as an answer, smile or nod would indicate they understood the communication.
Outcome 2: Understanding how to meet the communication and language needs, wishes and preferences of an individual.
Everyone is an individual and different, so needs and preferences will be different for each client e.g. If a client is deaf then the use of sign language would be helpful as speaking would not be helpful even though some would lip read. This means any communication would take place face to face so the client can see what is being communicated to them. Whereas if a client is blind the speech and touch would be used,
Outcome 1: Understanding why communication is important in adult social care settings.
People communicate for a variety of different reasons. These can be to express our desires and wishes or express our emotions. A baby screaming could be communicating its hunger or pain. We also communicate to survive, to form relationships, socially interact and to share ideas.
Communication can affect relationships in a variety of ways. Good communication can encourage participation and help to create equality between people. Having good communication will help to build relationships/friendships and promote independence. Inadequate communication can have an opposite effect and a person could feel isolated and misunderstood. This could lead to negative emotion and frustration and seriously inhibit a person’s life. Communicating effectively enables a person to convey a variety of needs and emotions for example if they are in pain, hungry/thirsty or too hot or cold.
Observation while communicating is important as it will tell you whether someone has understood or not the communication. Whether it is a verbal question or the relevant communication such as signs or flash cards. No response or a negative response could indicate that something has not been understood, whereas a positive response such as an answer, smile or nod would indicate they understood the communication.
Outcome 2: Understanding how to meet the communication and language needs, wishes and preferences of an individual.
Everyone is an individual and different, so needs and preferences will be different for each client e.g. If a client is deaf then the use of sign language would be helpful as speaking would not be helpful even though some would lip read. This means any communication would take place face to face so the client can see what is being communicated to them. Whereas if a client is blind the speech and touch would be used,