Promote Good Practice in Handling Information in Health and Social Care Settings.
WORK BOOK-Unit 1(SHC 31)
Unit 1 (SHC 31)-
Promote Communication in Health, Social Care or Children’s and
Young People’s Settings
Unit aim:
This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3
Level 3
This workbook covers the following elements:
Learning outcomes:
There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting
2. Be able to meet the communication and language needs, wishes and preferences of individuals.
3. Be able to overcome barriers to communication
4. Be able to apply principles and practices relating to confidentiality
Question- (1.1)
Identify the different reasons people communicate
Answer:
There are different reasons why people communicate. One of them is to express their feelings, emotion, opinion and anguish. It could be an informal or formal communication depending on the circumstances.
Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is:
1
gingthegreat@yahoo.com
(1.1) (Continued)
Question- (1.2)
Explain why/ how effective communication affects all aspects of the leaner’s work
Answer:
Effective communication in the workplace is a major part of my role as a health and social care worker. It enables me to build good working relationships with colleagues and service users. Ineffective communication skills could lead to the breakdown of work which could affect the people the system cater for.
It could also lead to mistrust and lack of confidence which could result to improper care for service user.
Question- (1.3)
Explain why it is important to observe individual’s reactions when communicating with them Answer:
It is also essential that I observe body language whilst communication is going on to help me know if the other person is comfortable
Unit 1 (SHC 31)-
Promote Communication in Health, Social Care or Children’s and
Young People’s Settings
Unit aim:
This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3
Level 3
This workbook covers the following elements:
Learning outcomes:
There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting
2. Be able to meet the communication and language needs, wishes and preferences of individuals.
3. Be able to overcome barriers to communication
4. Be able to apply principles and practices relating to confidentiality
Question- (1.1)
Identify the different reasons people communicate
Answer:
There are different reasons why people communicate. One of them is to express their feelings, emotion, opinion and anguish. It could be an informal or formal communication depending on the circumstances.
Licensed to Fe Jerisa Genoviagon of , , , . Email address used to purchase this eBook is:
1
gingthegreat@yahoo.com
(1.1) (Continued)
Question- (1.2)
Explain why/ how effective communication affects all aspects of the leaner’s work
Answer:
Effective communication in the workplace is a major part of my role as a health and social care worker. It enables me to build good working relationships with colleagues and service users. Ineffective communication skills could lead to the breakdown of work which could affect the people the system cater for.
It could also lead to mistrust and lack of confidence which could result to improper care for service user.
Question- (1.3)
Explain why it is important to observe individual’s reactions when communicating with them Answer:
It is also essential that I observe body language whilst communication is going on to help me know if the other person is comfortable