Unit 4 Business Communication Technology P1
Communication Technology
In today’s world there is a lot of communication that is used through many different types of technology such as telephone calls, e-mail, audio-visual, conference calls and Skype.
Audio-Visual:
The term audio-visual refers to working with both a sound and a visual component together. Such as slide-tape presentations, films, and television programs are examples of audio-visual presentations. This also works when you are in a call with someone. It means that the people at the other end of the phone can see you and hear you while you are speaking to them.
Audio-visual is used in many business presentations. In a business presentation, the presenter provides the audio by speaking, and supplements it with a series of …show more content…
Using Skype you can have a spoken conversation with someone over the Internet using the software application Skype, also viewing by webcam. Skype is a freemium voice-over-IP service and instant messaging client, currently developed by the Microsoft Skype Division. The name was derived from "sky" and "peer". Skype was first released in August 2003.
We used the application Skype to call a group in a different country. Firstly we introduced ourselves with our title. After that we passed the tablet around the room and spoke to a different group each. This was a good way to see how audio-visual works and a good way for communicating with people no matter where they …show more content…
Email is a method of exchanging digital messages from an author to one or more recipients. Email servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simultaneously; they need connect only briefly, typically to a mail server, for as long as it takes to send or receive messages.
Emailing is used by everyone all over the world such as business people and everyday people. In our customer service class we used e-mail to learn how to respond appropriately to a compliment or a complaint. We learnt how to use the correct tone and language while we were sending an e-mail. Amadeus is an example of how we used e-mail. A contact contacted all of us in Amadeus through e-mail as she was looking for a holiday, we all then had to research information for our client and send them the details through e-mail.
This was an excellent way of showing us how to contact someone without having to use a telephone and is more of a effective way.
How is communication technology beneficial in the tourism
In today’s world there is a lot of communication that is used through many different types of technology such as telephone calls, e-mail, audio-visual, conference calls and Skype.
Audio-Visual:
The term audio-visual refers to working with both a sound and a visual component together. Such as slide-tape presentations, films, and television programs are examples of audio-visual presentations. This also works when you are in a call with someone. It means that the people at the other end of the phone can see you and hear you while you are speaking to them.
Audio-visual is used in many business presentations. In a business presentation, the presenter provides the audio by speaking, and supplements it with a series of …show more content…
Using Skype you can have a spoken conversation with someone over the Internet using the software application Skype, also viewing by webcam. Skype is a freemium voice-over-IP service and instant messaging client, currently developed by the Microsoft Skype Division. The name was derived from "sky" and "peer". Skype was first released in August 2003.
We used the application Skype to call a group in a different country. Firstly we introduced ourselves with our title. After that we passed the tablet around the room and spoke to a different group each. This was a good way to see how audio-visual works and a good way for communicating with people no matter where they …show more content…
Email is a method of exchanging digital messages from an author to one or more recipients. Email servers accept, forward, deliver, and store messages. Neither the users nor their computers are required to be online simultaneously; they need connect only briefly, typically to a mail server, for as long as it takes to send or receive messages.
Emailing is used by everyone all over the world such as business people and everyday people. In our customer service class we used e-mail to learn how to respond appropriately to a compliment or a complaint. We learnt how to use the correct tone and language while we were sending an e-mail. Amadeus is an example of how we used e-mail. A contact contacted all of us in Amadeus through e-mail as she was looking for a holiday, we all then had to research information for our client and send them the details through e-mail.
This was an excellent way of showing us how to contact someone without having to use a telephone and is more of a effective way.
How is communication technology beneficial in the tourism