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FMP4.13 MANAGE OPERATIONAL PERFORMANCE IN FACILITIES MANAGEMENT
Task 1
(In completing this task you must demonstrate that you have addressed all of the following assessment criteria from Unit FMP413: 1.2)
a. Use the following table to describe three types of contract commonly used in facilities management. In each case provide a facilities management example of where that contract type would be an appropriate method of service delivery to meet client and user requirements.
Type of contract
FM Example
Task 2
(In completing this task you must demonstrate that you have addressed all of the following assessment criteria from Unit FMP413: 1.4, 2.3)
a. Explain the term “benchmarking”. Describe how benchmarking can be used to identify best (or good) practice and as an aid to performance monitoring in facilities management.
Task 3
(In completing this task you must demonstrate that you have addressed all of the following assessment criteria from Unit FMP413: 1.1, 1.3, 1.5, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4)
(NB In completing Task 3, learners can either use an actual