Unit HSC31 Promote Effective Communication for and About Individuals
1. Identify THREE specific aids to communication. Knowledge specification 11 1. Eyes using eye contact can inform the speaker you are listening to them eyes also enable us to read we can communicate with items such as communication boards, pictures. 2. Ears listening attentively show the speaker you are interested in what they are saying. This encourages the speaker to talk more by making them feel you are interested in what they say. We can also improve hearing with hearing aids which help people with hearing problems. 3. Speech is the main aid to communication you should speak clearly and calmly to ensure you are understood. Use the tenant’s language by this I mean use words that will be clearly understood no jargon.
2. Identify THREE environmental factors that could hinder good communication. Knowledge specification 12 1. Background noise could hinder communication you may find it difficult to hear what is being said. It would also make it difficult to concentrate on what is being said. 2. Cultural differences can hinder communication because some words that may be used can have different meaning in different cultures. And there are many accents/ languages that are hard to understand
3 language differences and hearing problems can be a boundary to communication not speaking the same language will cause problems with communication. There are also issues with communication if the listener has hearing problems.
3. Where, in your workplace, would be the best location for discussing
Sensitive issues? Knowledge specification 16
This would be in the office with the door closed to ensure confidentiality and privacy to the individual.
4. Outline the way that people develop communication skills. Include the ages and stages of speech and language acquisition. Knowledge specification 8a Receptive language learning to listen, and to understand language and expressive
2. Identify THREE environmental factors that could hinder good communication. Knowledge specification 12 1. Background noise could hinder communication you may find it difficult to hear what is being said. It would also make it difficult to concentrate on what is being said. 2. Cultural differences can hinder communication because some words that may be used can have different meaning in different cultures. And there are many accents/ languages that are hard to understand
3 language differences and hearing problems can be a boundary to communication not speaking the same language will cause problems with communication. There are also issues with communication if the listener has hearing problems.
3. Where, in your workplace, would be the best location for discussing
Sensitive issues? Knowledge specification 16
This would be in the office with the door closed to ensure confidentiality and privacy to the individual.
4. Outline the way that people develop communication skills. Include the ages and stages of speech and language acquisition. Knowledge specification 8a Receptive language learning to listen, and to understand language and expressive