If there is a miscommunication at any step of the process a customer may leave, a pet’s life could be lost as well as the job. While most of the parts of communication at a vet clinic are, self-explanatory some are less obvious and if a technician can prepare himself/herself for most situations then they have a higher chance of staying at their job. After interviewing several vet clinics there were clear patterns of how the clinics are run making it easy to know what would be expected a vet tech in any vet clinic. All of it revolved around communications between the client, coworkers and …show more content…
While many clinics have a receptionist, but a vet tech may still have to talk on the phone with a client. At Ankeny Animal and Avian Clinic, they have a specific rule of three. If the receptionists are busy and the phone rings at least three times anyone nearby that is not busy is required to answer the phone. Mentioned in an interview at Heart of Ankeny Animal Hospital it is a daily occurrence that a vet tech will need to answer the phone, as many times the receptionist is busy taking a different phone call, talking with a customer or doing another task. If this happens a tech is expected to answer the phone and help the customer. A special task for a vet tech that was mentioned at Ankeny Veterinary Clinic is a vet tech is to call pet owners with results from tests. Part of a vet techs job is to run tests on any samples taken from the pets. These tests can often be done at the clinic under a microscope within a few hours to a few days. The tests that are sent out would be returned to the techs to view and draw final conclusions. Because the techs are the ones that have access and know the results first, they contact the owners with the information they found. This means for any clinic a tech will need to know how to use basic phone skills to complete any task that will arise with other business and with