Warranty Supervisor Case Study Summary
Warranty Repair: The Shop Supervisor (SS) presents the documentation for a failed item to the Division Chief (DC) who disseminates the documents to the Supply Rep (SR) and the Inventory Manager (IM). The SR holds the documentation until further instructions from the IM. The IM contacts the Vendor Coordinator (VC) to provide a status report of the failed items. The VC determines a COA with the vendor to either replace or repair the failed item. If the items are returned to the vendor, the SR will generate a contract. The IM will ship the failed item to the vendor and perform a vendor loss (MIGO_GI). The Production Controller (PC) will determine if a replacement item from the warehouse stock is needed to fulfill a requirement. If a replacement
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Technician identifies and red tags equipment deemed unrepairable. The technician fills out the appropriate paperwork and submits it the shop supervisor (SS). The SS transfer the equipment to QC in order for the QC reps to close the work orders and ensure the items are unrepairable. The QC manager (QCM) transfer the equipment to PRC DRMO and picked up by the inventory manager (IM) once it is confirmed unrepairable. The IM performs a MIGO _GI to remove the equipment from our warehouse stock and to generate a 1348. The IM places one copy of the 1348 on the outside of the pallet, five copies on each item on the pallet, and one copy for records. The equipment is wrapped up and placed in the DRMO cage to await for pick. The IM provides a copy of the 1348 for the DRMO reps to stamp prior to removing the equipment from the warehouse.
SS>QCM>IM
DRMO Replacement Process: The SS provides the appropriate paperwork to the IM if the DRMO equipment is needed for a requirement. The IM retrieve a replacement item from the warehouse stock in order to fulfil the requirement. The IM moves the preplacement item from a shelf location to PRC MAINT and provides the serial number of the item to the production controller (PC). The PC changes the work orders to reflect the new serial numbers
Technician identifies and red tags equipment deemed unrepairable. The technician fills out the appropriate paperwork and submits it the shop supervisor (SS). The SS transfer the equipment to QC in order for the QC reps to close the work orders and ensure the items are unrepairable. The QC manager (QCM) transfer the equipment to PRC DRMO and picked up by the inventory manager (IM) once it is confirmed unrepairable. The IM performs a MIGO _GI to remove the equipment from our warehouse stock and to generate a 1348. The IM places one copy of the 1348 on the outside of the pallet, five copies on each item on the pallet, and one copy for records. The equipment is wrapped up and placed in the DRMO cage to await for pick. The IM provides a copy of the 1348 for the DRMO reps to stamp prior to removing the equipment from the warehouse.
SS>QCM>IM
DRMO Replacement Process: The SS provides the appropriate paperwork to the IM if the DRMO equipment is needed for a requirement. The IM retrieve a replacement item from the warehouse stock in order to fulfil the requirement. The IM moves the preplacement item from a shelf location to PRC MAINT and provides the serial number of the item to the production controller (PC). The PC changes the work orders to reflect the new serial numbers