week three assignment
Week Three Assignment
INF 340 Business Systems Analysis
April 7, 2010
Assume you are preparing the customer satisfaction questionnaire. What types of questions would you include? Prepare five questions that you would ask. How was your overall experience at Hoosier Burger? How long did you wait from the time you ordered, till you received your burger? On a scale of one to ten, one being the best, and ten being the worst, how would rate the service of our employees? Will you come back to Hoosier Burger, why or why not? Would you recommend Hoosier Burger to your friends and family, why or why not (Valacich, George, & Hoffer, 2009)? What types of questions would you ask the waiters? Prepare five questions that you would ask each group. How long have you been employed at Hoosier Burger, and are you happy with your employment, why or why not? What shift do you work, and are you satisfied with this shift? Are you comfortable in this environment, why or why not? If a customer has a complaint about his/her experience, order, and/or service, how do you handle the complaint? If given the authority, what would you change about Hoosier Burger to make it a better place to work, eat, and improve the overall experience (Valacich, George, & Hoffer, 2009)? What types of questions would you ask the cooks? How long have you been employed at Hoosier Burger, and are you happy with your employment? What shift do you work, and are you satisfied with this shift? Are you comfortable in this environment, why or why not? Do you have the equipment needed to produce the volume of food required for customer satisfaction, explain your answer? If given the authority, what would you change to make it a better place to work, eat, and improve the overall experience (Valacich, George, & Hoffer, 2009)? What types of documents are you likely to obtain for further study? What types of documents will most likely not be available?
INF 340 Business Systems Analysis
April 7, 2010
Assume you are preparing the customer satisfaction questionnaire. What types of questions would you include? Prepare five questions that you would ask. How was your overall experience at Hoosier Burger? How long did you wait from the time you ordered, till you received your burger? On a scale of one to ten, one being the best, and ten being the worst, how would rate the service of our employees? Will you come back to Hoosier Burger, why or why not? Would you recommend Hoosier Burger to your friends and family, why or why not (Valacich, George, & Hoffer, 2009)? What types of questions would you ask the waiters? Prepare five questions that you would ask each group. How long have you been employed at Hoosier Burger, and are you happy with your employment, why or why not? What shift do you work, and are you satisfied with this shift? Are you comfortable in this environment, why or why not? If a customer has a complaint about his/her experience, order, and/or service, how do you handle the complaint? If given the authority, what would you change about Hoosier Burger to make it a better place to work, eat, and improve the overall experience (Valacich, George, & Hoffer, 2009)? What types of questions would you ask the cooks? How long have you been employed at Hoosier Burger, and are you happy with your employment? What shift do you work, and are you satisfied with this shift? Are you comfortable in this environment, why or why not? Do you have the equipment needed to produce the volume of food required for customer satisfaction, explain your answer? If given the authority, what would you change to make it a better place to work, eat, and improve the overall experience (Valacich, George, & Hoffer, 2009)? What types of documents are you likely to obtain for further study? What types of documents will most likely not be available?
References: Valacich, J., George, J., & Hoffer, J. (2009). Essentials of Systems Analysis and Design 4th Edition. Prentice Hall: Upper Saddle River, New Jersey.’¬