Whitepaper on the Bpo Industry
Attitude Problem: Most of the employees in the BPO industry are youngsters who lie in the age group of 20-35 years. Many of them used to be in college or graduate pass outs that use to join a BPO for part time earning and to cover their sundry expenses. These people generally are apathetic about the company’s culture and often create nuisances which disrupt the very decorum of the company. Some of the key outcomes of this behaviour are:
Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional working environment wherein employees can avail free conveyance and food during working hours. Such facilities are provided by companies to maintain a positive image and thus attract more talented workforce. However, it is not unusual to find some employees taking advantage of the facilities provided and misusing their freedom. They sometimes exhibit indiscipline in vehicles, abuse the company’s resources like telephone, stationery or internet. Supervisors need to curb these and can involve counselors for issues of a deeper nature. They need to inculcate a sense of responsibility among these executives to enable them to perform better.
Consideration of Others: Many of the BPO employees are freshers just out of college who take pride in their ‘don’t care’ attitude. This reflects on their productivity, behaviour and conduct within the team. They may think nothing about talking for hours on the phone, teasing their colleagues or engaging in futile quarrels. But continuous undermining of authority by a few undisciplined staff creates unrest among the others and thus brings down the overall output. The HR staff and professional counselors need to identify such trouble-makers and help them focus on their jobs better.
Personal Vices: The BPO industry has been very generous to the young employees in terms of salaries given. With more dispensable income, these youth tend to become experimental and indulge in activities that turn
Misuse of freedom and indiscipline: The trend set by most BPO comprise of a professional working environment wherein employees can avail free conveyance and food during working hours. Such facilities are provided by companies to maintain a positive image and thus attract more talented workforce. However, it is not unusual to find some employees taking advantage of the facilities provided and misusing their freedom. They sometimes exhibit indiscipline in vehicles, abuse the company’s resources like telephone, stationery or internet. Supervisors need to curb these and can involve counselors for issues of a deeper nature. They need to inculcate a sense of responsibility among these executives to enable them to perform better.
Consideration of Others: Many of the BPO employees are freshers just out of college who take pride in their ‘don’t care’ attitude. This reflects on their productivity, behaviour and conduct within the team. They may think nothing about talking for hours on the phone, teasing their colleagues or engaging in futile quarrels. But continuous undermining of authority by a few undisciplined staff creates unrest among the others and thus brings down the overall output. The HR staff and professional counselors need to identify such trouble-makers and help them focus on their jobs better.
Personal Vices: The BPO industry has been very generous to the young employees in terms of salaries given. With more dispensable income, these youth tend to become experimental and indulge in activities that turn