Why It Has Become Difficult for Banking Business in Zimbabwe

2.Employees consistently rank oral and written communication at the top of the list of skills they seek in job candidates,even ahead of honesty,integrity,and computer skills.Why are communication skills so important to employers?
Communication promotes motivation by informing and clarifying to the employees about the tasks to be done,the manner they are performing thetask,and how to improve performance if it is not up to the mark.
Communication is a source of information to the organizational members for decision making-processas it helps identifying and assessing alternative course of actions
Communication also plays a crucial role in altering individuals attitudes,i.e..,a well informed individual will have better attitude than a less-informed individual.Organizational magazines,journals,meetings and various other forms of oral and written communication help in moulding employee’s attitudes.Communication also helps in socializing.In today’s life the only presence of another individual fosters communication.It is also that one cannot survive without communication.
Communication also assists in controlling process.It helps controlling organizational members’ behavior in various ways.These are various levels of hierarchy and certain principles and guidelines that employees must follow in an organization.They must comply with organizational policies,perfom their job role efficiently and communicate any work problem and grievance to their superiors.Thus,communication helps in controlling function of management
Oral Communication
Effective oral communication si a huge boon in a business setting.Solid oral communication allows you to present information in a setting where you can immediately hear and address concerns,questions and objections.Moreover,good oral communication facilitates group communication,leading to the development of creative solutions and proposals.For example,using effective oral communication,you can make a clear,concise,structured presentation on a product launch that covers the benefits of the product,components of the impending launch and why that strategy will work with targeted consumer base.
Employees value good oral communication skills because Oral communication implies communication through mouth.It includes individuals conversing with each other,be it direct conversation or telephonic conversation.In business,speeches,presentations,discussions are all forms of communication done orally.Generally oral communication is recommended when the communication matter is of temporary kind or where a direct interaction is required.Face to face communication (meetings,lectures,conferences,interviews,etc) is significant so as to build a rapport and trust.Staff needs to interact effectively and productively in and on behalf of the organization.
Listening to and conveying information accurately is crucial;and engaging in constructive debate and contributing to meetings and committees are fundamental to the success of the organization.There is a high level of understanding and transparency in oral communications as it is interpersonal.The feedback is spontaneous in case of oral communication.Thus decisions can be made quickly without any delay.Oral communication is not only time saving but it also saves upon money and efforts.Oral communication can be best used to transfer private information or matter.Oral communication is the only sure way that the massage has been heard.
Written Communication
Written communication, when conducted in an effecti ve manner, provides a variety of benefits. First, it helps one create a comprehensive, structured presentation of information that yoyur super visors, co-workers and clients can use as a reference in the future.
Written communication has greatb significance in to0day’s business world. It is and innovative activityof the mind. Effective written communication is essential for preparingworthy promotional mat6erials for business develop,ent. Speech came before writing. But writing is more unique and formal. Effective writing involves careful choice of words, their organization in correct order in sentence for,mation as well as cohesive composition of sentences. Also, is more valid and reliable.
Written communication helps in laying down apparent principles,policies and rules for running an organization.If an employee has a good writing skill,this will come handy to the e mployer.Writing as a skill is a permanent means of communication.Thussit is useful where record maintenance is required by employers.Written communication is more precise and explicit.It assits employers in proper delegation of responsibilities.
Effective written communication develops and enhances an organization’s image.It provides ready records and references.A well-written document can provide legal leverage in instances of conflict,as it records the communication that has taken place.

3.Imagine two friends in a car.The driver hits a pedestrian.His friend knows he was going at 80km/hr.There are no witnesses.The drivers’s lawyer says that if his friend testifies under oath that he was only driving at 30km/hr,it may save him from serious consequences.
a)Assuming that the driver’s friend is German,whose cultural orientation is Universalist.How is he likely to testify under oath,in court?
Univesarlism,in its primary sense,refers to religious ,theological and philosophical concepts with universal application or applicability.Religion in this context is defined as a set of beliefs concerning the cause,nature and purpose of the universe,especially when considered as the creation of a superhuman agency or agencies,usually involving devotional and ritual observances,and often containing a moral code governing the conduct of human affairs.
Universalism is a term used to identify particular doctrines considering all people in their formation.Universalism in the religious context claims that religion is a universal human quality.
In this respect,the drivers’ friend is German and is a universalist.Because of his religious and moral beliefs also shaped by the univesarlism doctrines,he is likely to stand by the and testify as such.He will not lie under oath what so ever as he values life and truth ahead of friendship.

(b)Assume that the driver’s friend is South Korean whose cultural orientation is Particularist.How is he likely to testify under oath,in court?
Moral particularism is the view that there are no moral principles and that moral judgement can be found only a sone decides particular cases,either real or imagined.This stands in stark contrast to other prominent moral theories,such as deontology or utilitarianism.In the former,it is asserted that people have a set of duties that are to be considered or respected);in the latter,people are to respect the happiness or the preferences of others in their actions.Particularism , to the contrary asserts that there are no overriding principles that are applicable in every case or that can be abstracted to apply to every case.
In this case a friend being a particularist will comply with Lawyer’s request and lie to serve a friend.A particularist values friendship more than anything else and will do anything to serve a friend from the jaws of justice.

6. Assume that the friend is South Korean whose cultural orientation is Particularistic. How is he likely to testify under oath in court?
Answer
Moral particularism is the view that moral judgement can be found only as one decides particular cases and there are no moral principles. Particularism asserts that there are no overriding principles that are applicable in every case in this case the particularistic will lie in court to serve a friend because friendship is important to them than anything else and will go an extra mile to serve a friend.
6a.When a person is giving a verbal explanation of a scientific experiment or a technical process the other methods that individual can use are charts, videos and slides which will be showing some stages to be followed. Since it is experimental the receiver has to see the pictures of tools used and a video can also help in going through the processes with the receiver unlike verbal where the receiver might not be even aware of tools being used. The videos and pictures can create a vivid picture in the receiver’s mind.
The photographs and slides are very important to show the listener the actual appearance of something you are trying to explain, especially when the object in question is not immediately available.
B. To make someone understand how to set out a balance sheet and understand it I would use an example in a textbook this might make the listener get the concept quickly.
C. When advertising some products
Especially when the object in question is not immediately available the pictures and words are important to convey a message. When buying a product online for example a car you only showed the pictures and a short description of how the car functions and some extra ordinary features on that car. The pictures and the words can convince the receiver to purchase that product hence a message will have been conveyed.
Some companies based outside country are selling their products in Zimbabwe and their products are selling well like Table Charm which is a kitchenware company. Their agencies only have catalogues with pictures of their products and people buy those products.
D. Body language
Body language is very crucial especially where there is a language barrier Methods that are helpful in dealing with a person who does not know your language is to pay particular attention to his gestures and expressions as this is also a very good way of communicating. It is important in all face to face conversation because the receiver will get to know more than what the sender is saying.

4: A dictionary and a thesaurus should be readily available accessible when composing business messages. Explain the two tools’ importance to business communication.
Answer
They can increase your power to choose the most appropriate words for each of your messages. Dictionary helps you to choose correct words at times similar words are confusing and therefore they seem to be misused for example of such words are effect and affect ,capital and capitol, further and farther.
A thesaurus provides synonyms and different shades of meaning. Use of a thesaurus to check for words that represent the idea and find several alternative words that represent the idea and find several alternative words that you can use if you have an idea which you want to express. Each choice usually has a slightly different connotation. It also provides the simplest and most precise words for your words.
A dictionary and thesaurus helps you to:
Choose understandable Words
Choose words that your receiver will understand, this helps you to analyze your receivers knowledge interest opinions and emotional reactions prior to composing your messages.Choosing understandable words helps you to keep in mind the importance of using your view point.Choosing understandable words for example you use climb instead of ascend
Use specific ,precise words
In composing a message use words that are dear and that will eve no question in your receiver’smind, about the intended meaning words that are selected for your messages should be so precise that they accurately mirror what you want the receiver to understand .Vague or abstract words are indefinite words, they do not have a specific meaning that is the same for each specific receiver of the message. The following examples show vague or abstract, and ways to make them specific and or abstract words, and ways to make specific and precise for example.
Vague Specific
Many 1000
Early 5.am
Choosing Strong Words
A strong word is one that creates a vivid image in the receivers’ mind, give preference verbs and nouns in composing your message
Emphasis positive words
A positive can-do attitude makes a good impression. Communicate a can do message to your receiver’s, by selecting positive words, and avoiding negative words. Positive words convey optimism and confidence.
Avoid Overused Words:
An overused word is one that losses effectiveness, because it has been used too much in normal conversation or in written messages. Keep your messages interesting by avoiding overused words such as actually, awesome.
Avoid Obsolete Words
The use of obsolete words makes a written or oral message formal, stilted and pompous. Such obsolete words should be avoided in all business messages.

QN What Kinds of Information are forms designed to collect?
Answer
Forms are used in a variety of ways by an organization but in all cases,the purpose is the same to gather accurate and sufficient information on the basis of which informed decisions can be made.
A) Forms used as a basis for selecting and assessing human resources for example:
1. Application forms-They used for applying for jobs ii.Appraisal forms –they are used to assess the performance of employees by the human resources iii.College report forms

2. Forms used for record keeping for instances:
i. Work progress forms ii. Laboratory report forms iii.Stock record forms-These forms are used to record information such as stock in or stock out of a company.
IV.Record of facilities usage
3.Forms used for monitoring
i. Forms for placing, collecting ,progressing orders ii. Questionnaires to potential or existing customers or clients iii.Petty cash forms, and other forms for monitoring expenditure-these include total income and expenditure of a company iv.Forms used for recording critical incidents,accident reports forms and break down/ fault report forms