Quality is important in a customer-driven organization because it means that customers can trust the product that they are buying from you. Having a good quality product will make customers happy because it will last long. When your products become known as good quality customers will want to buy your product over other products because they know that your product will work well and last long. The customers know they can trust the product that they are buying and are more apt to spend more money on a product that they know is good quality and will last. An example is that people in construction like Makita drills because they are the best quality. Depending on the drill you get the cost can be over a hundred dollars more than their competitor’s drills. Makita drills are known for their quality and are really reliable. Customers know that they are getting a good drill when they are buying Makita drills. People are not afraid to spend the money when they trust in what they are buying. When customers trust in the quality of your products you can gain their loyalty. Your customers will buy the products that they need from you as they trust the quality of your products.
Quality is what sells. Some people like to buy the cheapest things because they do not want to spend the money but in the end a lot more people buy quality products. When people go to restaurants you never hear someone say that they want to go back to a place that had terrible food and service. The quality of the food and the atmosphere is what will get the customers to come back. Quality is a big reason why restaurants get customers and keep customer