In these modern times when communication has become a fundamental tool for progress and advancement on many terms, it is already considered an imperative for many companies and businesses to improve their communication and information technology. The advent of new technologies and the introduction of newer softwares and tools necessary for survival in the tough and competitive market make it possible for many businesses and companies to reach their employees, other partner markets or businesses and even their customers while on the move. This is the gift of wireless devices and applications technology.
Wireless devices and applications (WDA) are used by many organizations in their various operations because it has many benefits. First, it is cost effective- the amount that a company would spend in order to disseminate information and connect with other significant people is outweighed by the benefits it bring to the company such as higher customer count and user satisfaction, faster transactions, employees can bring their unfinished tasks wherever they are. Second, WDAs are simple and convenient to use. A task can be carried out effectively within a few taps of the screen or a few presses of the keypad. Wireless technology has indeed torn down the barriers of communication and redefined the role of what a traditional office looks like and how it should operate (Edwards, 2004). More than that, even companies make use of wireless technology to reach out to the masses making more profit through the wireless media (Markoff, 2004). This probably brought about the broad acceptance of WDA in countries that elected to include wireless numbers in their DA databases (Green, 2002).
Wireless devices and applications are ubiquitous. With each employee e.g. sales representatives or agents having their own wireless device, they can easily be in contact with their prospect customers, woo them and give them a sales talk whenever, wherever. This bridges the gap
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