I would like to thank my advisor, Glenn Stout for his inspiration, supervision and support and my committee members, James Cannady and Steven Terrell for all their feedback and guidance.
I am truly indebted and thankful for my management and all my peers at AT&T for always boosting my morale and providing me great information resources, challenges and insight. I am especially appreciative to Ed, Sanjay, Gus, Marc, Nick, Dexter, Scott, Randy and Mike for always listening and providing valuable feedback and wisdom. …show more content…
I sincerely thank all my friends, whom over the years have never failed to ask about my progress and encouraged me to continue, a very special thanks to Rosa, Dr. John, Judy, Alyce, Sandy, Karen, Alen, Alex and Christopher.
A deeply heartfelt thank you to Jacqui, who has changed my direction and has anchored me many times and for that there are no words that can completely express my love, gratitude and