Working With Others In A Business Environment
Work With other people in a business environment
Working with others in a business environment is one of the most fundamental factors of running and being successful within a business organisation especially in the organize which I work in. The company I work for is in the financial services sector, our company's mission is to be the best financial services intermediary in the business and to provide a holistic and professional financial solution to all of our clients. My responsibility within the business is to assist the financial adviser and his paraplanner, I provide the core administrative support that is needed to give our clients the smoothest and efficient service we can provide, as well as other support duties. Our organisational …show more content…
structure leans towards a matrix style, we have a CEO and a board of directors, financial partners who are self employed but split their profits with the company. I support one of the financial partners so in effect I am having an in-direct impact on the company's profit.
Our company policies are individual to a certain extent but as we are under the regulations of an external body a lot of the organisations policies stem from an exact reaction to regulation. For example TCF ( Treating Customers Fairly) Which was introduced by the FSA gives guidelines on how to reach an end result in whichever way our organisation deems appropriate as long as it adheres to TCF. So treating customers fairly in my role would involve ensuring that we provide the best and most suitable plan for our client whilst giving them the best service possible. If I was unsure of our values and system policies I would most likely consult my line manager in the first instance but if he was unsure on the question I would most likely ask the compliance director or a member of our Business Quality team and they would be happy to tell me themselves or direct me to the most appropriate area of our intranet which contains all our values and policies.
Sometimes goals and objectives cannot be achieved on our own because there are certain skills and knowledge that I don't always have.
There are many situations where working with others can achieve positive results, for example when we have a client who has a complex financial situation, we may consult our technical team who have a variety of skills and knowledge. This allows us to construct financial plans that are more effective than what we could produce ourselves therefore creating a better financial solution for the client and reflecting better on the business. When working together it is important to agree goals and plans, this prevents problems down the line, if everyone involved has a clear date and goal in mind then we can all work together to the same goal and achieve it on time without any confusion or unnecessary stress. I support my team members by asking them how they are getting on with their tasks and offering help and assistance when they are busy or unable to fulfil all of their duties. As well as agreeing goals we agree quality measures to make sure that the standard of the work is fit for purpose, work that is done for clients is going to be at a higher standard than that of the work we might do for each other or others in the company, not because we do not care about the standard but this allows us not waste time on unnecessary details when providing a quick informative spreadsheet for a team member for example, however when writing a letter for a …show more content…
client I would make sure that it is on headed paper and is done to the highest standard as it reflects on the business.
To reach a mutual goal or objective communication is so vital, when trying to provide a service to clients I need to make sure that my colleagues know what I am doing and vice versa, when a client calls the office they sometimes request that I do something for them or that they want to make a change to a plan. If I do not make my colleagues aware of this they are not properly informed of what the clients new situation is, this can cause embarrassment and even lose the client money if the same task is repeated or ignored. I usually use verbal communication with my colleagues as we work in a close proximity to each other, but when we need a working trail or have a colleague who is out of office I will email them or leave them a note on their desk for when they return to the office, I use my discretion to decipher how urgent the task or information is.
In a business environment everyone is going to have different strengths and weaknesses, it is important to recognise this in order to delegate tasks appropriately and effectively.
Some people are more technical whereas others have better emotional intelligence, in the client facing world of financial planning both these areas are good to include in a team. A financial adviser can gauge the emotional needs and wants of a client whereas the technical paraplanner can work out the most effective way to reach that goal. Although they are two different roles both need to show respect to each other in order to maintain good moral. Everybody in my business is different and has different roles so I respect the different people as this is vital, all roles contribute to the business's success from providing a friendly face at reception to leading the companies objectives and board
level.
Of course when working within a team and having such diversity, problems can and often do arise, disagreements on points of view and personality clashes can slow down the business and cause a unsettled working environment. Dealing with these problems is vital and paramount to having a good team moral and working ethic, I deal with these problems by listening to what my colleagues have to say and respecting their opinions whether I agree with them or not. Sometimes a preference a colleague has doesn't really impact the business as such, so letting them have their own way in small things can often add to their happiness in the business.
As I am quite fresh in the financial services industry I have allot to learn and always will as the industry changes so quickly and drastically. My colleagues have a lot of experience and it is important I take their feedback on board as they are so experienced and successful I can avoid problems without having to make my own mistakes. I give feedback where I can as I know this can help my colleagues improve their personal development but this does not happen as they have decades more experience than me so I try and take on board what they have to say in order to develop the skill set needed for a successful financial services career. I use their feedback to improve my own work by listening to it and applying it fully, during appraisals members at board level and managerial roles give our team and individuals feedback. When a team takes on feedback and criticisms in a constructive way it allows them to expand on their skills and develop skills and attributes they may not have noticed needed consideration.
Working with others in a business environment is one of the most fundamental factors of running and being successful within a business organisation especially in the organize which I work in. The company I work for is in the financial services sector, our company's mission is to be the best financial services intermediary in the business and to provide a holistic and professional financial solution to all of our clients. My responsibility within the business is to assist the financial adviser and his paraplanner, I provide the core administrative support that is needed to give our clients the smoothest and efficient service we can provide, as well as other support duties. Our organisational …show more content…
structure leans towards a matrix style, we have a CEO and a board of directors, financial partners who are self employed but split their profits with the company. I support one of the financial partners so in effect I am having an in-direct impact on the company's profit.
Our company policies are individual to a certain extent but as we are under the regulations of an external body a lot of the organisations policies stem from an exact reaction to regulation. For example TCF ( Treating Customers Fairly) Which was introduced by the FSA gives guidelines on how to reach an end result in whichever way our organisation deems appropriate as long as it adheres to TCF. So treating customers fairly in my role would involve ensuring that we provide the best and most suitable plan for our client whilst giving them the best service possible. If I was unsure of our values and system policies I would most likely consult my line manager in the first instance but if he was unsure on the question I would most likely ask the compliance director or a member of our Business Quality team and they would be happy to tell me themselves or direct me to the most appropriate area of our intranet which contains all our values and policies.
Sometimes goals and objectives cannot be achieved on our own because there are certain skills and knowledge that I don't always have.
There are many situations where working with others can achieve positive results, for example when we have a client who has a complex financial situation, we may consult our technical team who have a variety of skills and knowledge. This allows us to construct financial plans that are more effective than what we could produce ourselves therefore creating a better financial solution for the client and reflecting better on the business. When working together it is important to agree goals and plans, this prevents problems down the line, if everyone involved has a clear date and goal in mind then we can all work together to the same goal and achieve it on time without any confusion or unnecessary stress. I support my team members by asking them how they are getting on with their tasks and offering help and assistance when they are busy or unable to fulfil all of their duties. As well as agreeing goals we agree quality measures to make sure that the standard of the work is fit for purpose, work that is done for clients is going to be at a higher standard than that of the work we might do for each other or others in the company, not because we do not care about the standard but this allows us not waste time on unnecessary details when providing a quick informative spreadsheet for a team member for example, however when writing a letter for a …show more content…
client I would make sure that it is on headed paper and is done to the highest standard as it reflects on the business.
To reach a mutual goal or objective communication is so vital, when trying to provide a service to clients I need to make sure that my colleagues know what I am doing and vice versa, when a client calls the office they sometimes request that I do something for them or that they want to make a change to a plan. If I do not make my colleagues aware of this they are not properly informed of what the clients new situation is, this can cause embarrassment and even lose the client money if the same task is repeated or ignored. I usually use verbal communication with my colleagues as we work in a close proximity to each other, but when we need a working trail or have a colleague who is out of office I will email them or leave them a note on their desk for when they return to the office, I use my discretion to decipher how urgent the task or information is.
In a business environment everyone is going to have different strengths and weaknesses, it is important to recognise this in order to delegate tasks appropriately and effectively.
Some people are more technical whereas others have better emotional intelligence, in the client facing world of financial planning both these areas are good to include in a team. A financial adviser can gauge the emotional needs and wants of a client whereas the technical paraplanner can work out the most effective way to reach that goal. Although they are two different roles both need to show respect to each other in order to maintain good moral. Everybody in my business is different and has different roles so I respect the different people as this is vital, all roles contribute to the business's success from providing a friendly face at reception to leading the companies objectives and board
level.
Of course when working within a team and having such diversity, problems can and often do arise, disagreements on points of view and personality clashes can slow down the business and cause a unsettled working environment. Dealing with these problems is vital and paramount to having a good team moral and working ethic, I deal with these problems by listening to what my colleagues have to say and respecting their opinions whether I agree with them or not. Sometimes a preference a colleague has doesn't really impact the business as such, so letting them have their own way in small things can often add to their happiness in the business.
As I am quite fresh in the financial services industry I have allot to learn and always will as the industry changes so quickly and drastically. My colleagues have a lot of experience and it is important I take their feedback on board as they are so experienced and successful I can avoid problems without having to make my own mistakes. I give feedback where I can as I know this can help my colleagues improve their personal development but this does not happen as they have decades more experience than me so I try and take on board what they have to say in order to develop the skill set needed for a successful financial services career. I use their feedback to improve my own work by listening to it and applying it fully, during appraisals members at board level and managerial roles give our team and individuals feedback. When a team takes on feedback and criticisms in a constructive way it allows them to expand on their skills and develop skills and attributes they may not have noticed needed consideration.