Workplace Reflective Essay
In the workplace, dealing with issues immediately as they arise can alleviate a worse situation from occurring. Hoping that issues will work themselves out if enough time’s permitted may work for certain situations, but others can continue to get worse especially when several individuals get involved. A situation that the agency had to deal with previously and is still being discussed to this day is concerning an employee that was in supervision. This supervisor was harsh when dealing with the individuals that were under her supervision. The animosity she created between the employees became a day to day event. The employees felt as though they were unable to speak with her concerning this due to the supervisor making it difficult for
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them in the workplace. At that time, I was supervising another department, but the employees felt comfortable talking to me concerning this situation. This situation had escalated for several months and I felt that giving them ideas on handling the issues professionally would be the best solution. The employees shared they were in fear of losing their positions if discussing the situation with upper level management. After much deliberation, I felt that I should give the information to the appropriate director to conduct an investigation into the allegations. After a thorough investigation, the allegations were correct and the employee resigned from her position.
Although it’s been over a year since this situation came to an end, the employees involved have expressed that they are appreciative that the agency handled the situation that concerned them.
The 12 steps of creative problem solving played a large role in resolving this situation even though we were unaware at the time. Working with the employees in a positive environment that’s team oriented was a difficult job. While using the “work to change mind-sets” step, to encourage them that it was a new day and definitely a different way of life in the workplace (Bethel University, 2013, p. 5). Implementing this new behavior that we all needed to obtain became easier as the days went by. Also, using the “change your routine” step gave the new supervisor a chance to work with each employee on a specific project that pertained to their position (Bethel University, 2013, p. 5). Also, this provided the employee and supervisor time to build the relationship needed to move forward. Another step used was “challenge the rules” by having the employees create ideas that would help their departments function more effectively (Bethel University, 2013, p. 5). The desire was to motivate the employee and give them a chance to have a say in how the process works. This step would boost the employee morale and show that we are taking their concerns into
consideration.
The last step taken is the “Support, acknowledge and reward creativity”, this in my opinion is such an important step due to involving each team member and their creative ideas as a group (Bethel University, 2013, p. 6). This would give each team member a chance to put their ideas into action and this can be very motivating for that individual. Also, the support from the supervisor and acknowledgement of the great job that’s accomplished is rewarding. Therefore, this would assist the employee in growing not only in their position but in their own personal life. The employees within this department are ambitious, motivated and devoted individuals given the opportunity. In conclusion, during this transition the employees endured several challenges but were able to come out of the situation a stronger individual and it has assisted with building team players. The agency is proud to employ each of these individuals and know that we will have a working relationship for several years to come.
them in the workplace. At that time, I was supervising another department, but the employees felt comfortable talking to me concerning this situation. This situation had escalated for several months and I felt that giving them ideas on handling the issues professionally would be the best solution. The employees shared they were in fear of losing their positions if discussing the situation with upper level management. After much deliberation, I felt that I should give the information to the appropriate director to conduct an investigation into the allegations. After a thorough investigation, the allegations were correct and the employee resigned from her position.
Although it’s been over a year since this situation came to an end, the employees involved have expressed that they are appreciative that the agency handled the situation that concerned them.
The 12 steps of creative problem solving played a large role in resolving this situation even though we were unaware at the time. Working with the employees in a positive environment that’s team oriented was a difficult job. While using the “work to change mind-sets” step, to encourage them that it was a new day and definitely a different way of life in the workplace (Bethel University, 2013, p. 5). Implementing this new behavior that we all needed to obtain became easier as the days went by. Also, using the “change your routine” step gave the new supervisor a chance to work with each employee on a specific project that pertained to their position (Bethel University, 2013, p. 5). Also, this provided the employee and supervisor time to build the relationship needed to move forward. Another step used was “challenge the rules” by having the employees create ideas that would help their departments function more effectively (Bethel University, 2013, p. 5). The desire was to motivate the employee and give them a chance to have a say in how the process works. This step would boost the employee morale and show that we are taking their concerns into
consideration.
The last step taken is the “Support, acknowledge and reward creativity”, this in my opinion is such an important step due to involving each team member and their creative ideas as a group (Bethel University, 2013, p. 6). This would give each team member a chance to put their ideas into action and this can be very motivating for that individual. Also, the support from the supervisor and acknowledgement of the great job that’s accomplished is rewarding. Therefore, this would assist the employee in growing not only in their position but in their own personal life. The employees within this department are ambitious, motivated and devoted individuals given the opportunity. In conclusion, during this transition the employees endured several challenges but were able to come out of the situation a stronger individual and it has assisted with building team players. The agency is proud to employ each of these individuals and know that we will have a working relationship for several years to come.