Communication in Hospitality Industry Essay Example

Contents Executive Summary 2 Introduction 4 Purpose of this report 4 Introduction to the property and department 4 Department that been addressed 4 Discussion and Issue 4 Communication 4 Influence to the staff, guest and management 6 Analysis 7 Reasons why communication is the biggest issue in food and beverages department. 7 Recommendation and Conclusion 9 Recommendation 9 More brand training for staff and manager. 9 MBW (Manage by Walking) system 10 Know the staff better 10 More respect to staff 10 Conclusion 10 References: 12 Appendix 13

Executive Summary
The purpose of this report is to identify, discuss and analyse one major managerial issue that occur in a hotel or resort property during the placement. This report also shows how good a student in understanding the managerial condition and even managerial issues that occurs in the property, also providing the discussion regarding the managerial issues from not only the student’s point of view but also Team Leader, Supervisor and customer’s point of view supported by a guest review on web. Then analyse the reasons regarding the occurring of this issues incorporating with some studies and researching and interviewing some staff that also working in the property, the effects that influence the staff, the customer and the management itself, then consider few points of recommendation and conclusion about the issue. There is always a major issues in a hospitality industry, because in a property such as hotel or resort, there are a huge range of department such as housekeeping, food and beverages and front office, each department has their own function to aim and achieve a same goal which is maintain the brand standard and optimum guest satisfaction. In this case, Sheraton Mirage Port Douglas is carrying a responsibility to keep up and maintain a Starwood standard as a 5 star resort and Global Winning award as the best resort in North Queensland. In a hospitality industry,