The staff’s high level of character, charm, and enthusiasm are paramount to the hotel in being successful in this endeavor. According to the video, the hotel management strives to motivate their employees by being active in their day-to-day activities and by giving them daily feedback. This keeps them focused, charged and most importantly keeps them in the mindset that their clientele is always observing them. The greatest challenge with management is discipline. Management has several different sections ranging from housekeeping, concierges, sales, and dining staff that all have different needs that have to be met an have to do so with diplomacy. Along with that there are certain expectations that the guest expect of management.…
In addressing the scenario about the concerns of the level of hospitality and how to motivate the employees, I would start by encouraging my employees to understand what it means for the hotel front office to motivate all employees and staff, and to provide any assistance that is needed for them to achieve 100 percent hospitality level for the company. As the hotel front office manager it is my duty as well as the employee’s duty to work to exert high levels of effort towards organizational goals, such as customer satisfaction, which is the bases of hospitality.…
The change in Management has brought an excellent opportunity to change the deeply entrenched non-productive work behavior and modernize the Hotel to international standards. It gives an Opportunity to make sure the hotel Generates profit and delivers the quality of service which the hotel was reputed for.…
The purpose of this report is to give a general overview of Marriott International Inc. as the place which offers great career opportunities and benefits. Marriott International Inc. is one of the most respectable corporations in the United States. In considering potential companies to work for, Marriott is a top choice for many reasons. My research involved all aspects, thus making the report objective and informational. Marriott provides the highest quality of service in the hotel industry, constantly improving and innovating products. Also, it is one of the best work places according to Fortune 500. Marriott is a global player and stands to benefit from the hospitality industry for some time to come.…
This paper is aimed at divulging the various positive changes that should be made in an organization and the leadership that should be implemented in order to have the employees in the motel and other hospitality industries perform to their best without much strain.…
Becker was a strong believer of empowerment, which increases performance, job satisfaction and employee motivation and this factors contribute to the hotel profitability and customer experience. The Grand hotel was always profitable since it opened 15 years ago. Management instructions were always followed by the employees and earlier, innovation and creativity was discouraged. Often employees were punished for their mistakes as a result employees were afraid to take ownership or to try new ideas.…
In this portfolio I am going to discuss about introduction to global tourism and hospitality, industry interrelated nature of tourism and the challenges faced while entering this industry. I have also spoken about the current issues in which I have explained about the history of HYATT and the impact it has worldwide. Apart from I have explained about advantages and disadvantages of ownership, difference between luxury and boutique hotels, similarities of cruise& resort hotels and analysing that why casino is popular for developer. Further in case study I have explained the problem in the case study and its critical issues along with a suitable solution for it. In second case study I have explained about the installation of PMS system and the decision making involved in the organisation. For this portfolio I have visited some places and given the description about it for e.g. coffee shop, shark bar, The Star and a local restaurant named Gungho. An further I am discussing about cost reduction methods and how it helps in improving performance business operation and about CSR. An at last there is explanation about the current and future trends of hotel.…
Hotel Managers will tend not to embrace tend not to embrace this venture for a number of reasons. Their main reason concern will be that they have very little or no control over their property or employees. This power has been taken away from managers and given to employees. This is an important decision that they believe they should be the one to make as it impacts the bottom line and it may be a reflection on them. They may feel that they can not react in the best interest of the hotel because what’s in the customer’s best interest is usually not the same as the company’s best interest. Others concerns by the managers may be:…
One of the most noticed hospitality service providers is known by the name of SHERATON with an absolute commitment to customer satisfaction, this five star hotel is a great destination as a accommodation service provider, owned by Starwood Hotels and Resorts chain, every guest notice the innovative designs and marketing procedures that Starwood Hotels and Resorts does, but the most important and to complement all others efforts and that customer will not forget is the people, people that take care of the guest with the smile in the face and with the desire to help, the powerful results living this strong service culture brings benefits not just for guests and associates but also helps to maintain organization goals and objectives. Sheraton beside accommodation service provider also focus in other kind of services that bring more business to the company and variety of activities and services for customers. A SWOT analyse directed to Starwood organization will be directed as all SWOT topics from Sheraton pending from the organization as a hole. An overall view over the key components of the service at Sheraton use to provide guests a smooth and enjoyable stay. Hospitality and Accommodation is highly competitive industry. in most cases is impossible to operate a hotel aimed at satisfying the wants and desires of all potential customers, attempting that, hotels are likely to target a small portion of clients to be satisfied. This is why the hotel industry has become segmented over the years with different hotels targeting different market segments, Targeting the luxury segment of the hotel industry can be lucrative, but it is also very difficult. Luxury hotels such as Sheraton focus on a guest's experience, offering virtually everything that the guest could ever want. Sheraton web site specializes in providing information about all Sheraton hotels worldwide. Also, it specializes in providing online hotel reservation as well as…
Introduction to the Regency Grand Hotel The Hotel is among the five star hotels in Bangkok, established by local investors. The ownership of the hotel was later transferred to the American Hotel Chain. John Becker a man with a good history in organizational management became the General Manager. Becker introduced an empowerment strategy as an aspect that would increase employee motivation and satisfaction. The practice reduced the bureaucratic governance that was embedded in the past management. The employees were now able to get involved in decision making, creativity, and innovation. Interaction with top management was also encouraged. Becker 's policy however did not improve the performance of the organization, he spent a great deal of time solving employee problems, there was an increase in the number of complaints by customers and an increase in mistakes made by the employees. The performance of the organization therefore deteriorated.…
Introduction Management is defined as the process of overseeing and coordinating resources efficiently and effectively in line with the goals of the organization. Management in an organization can be defined as undertaking deferent groups of tasks and responsibilities of an organization and manage those tasks and responsibilities efficiently to run the organization smoothly. A successful manager in a hotel industry must exhibit many skills and commands that are related to the operation of the hotel and much specialized knowledge, all directed at achieving a variety of management objectives. To accomplish this, every manager in the hotel industry has to understand and apply…
This question was related to the image that Hilton has according to the employees, more precisely, how they perceive the hotel they work for. The survey shows, that in general, they consider Hilton as a well- known hotel offering satisfying service. For any firm is important that employees are aware of the benefits they have and might have in the future thanks to working for the known…
According to Ricarda B. Bouncken, the more an employee knows about what the customers want and service procedures, a hotel can improve service quality. “Service quality depends strongly on the ability of hotels to acquire, to develop, to accumulate, and to distribute knowledge assets.”…
As an OJT practicumer I learned lots of knowledge by doing my assigned task. I was assigned in Concierge Department, in Concierge Department we are responsible in taking care of the baggage and other things of our guest. In 38 days of staying and having an OJT in Mariott Hotel and Resorts, I learned the importance of great impression. Because in our industry which is the Tourism Industry, our impression to our guest is very important. Just “show simple smile, be friendly and approachable with them it will give a good impact and also it encourage the guest to comeback again in our establishment. Another one is the safety and security of the guest and also of their belongings. We all know that safety and security is the priority of our industry and the number one standards of a guest before staying in one place (where they are safe from danger or not) .Another one is the passion for service, a passion means having a passion for something and having a strong interest in it and like it very much. In this matter, I realize that we must have a passion in our works so we can do and done it very well. And at the same time were enjoying, because we loved what we’re doing even if this is hard nor easy. And last but not the least is courtesy to our valued guest. This kind of action must implement and develop in one of each personnel that are involved in Tourism Industry. This kind of action or act are consist of four aspects, first one is politeness, second one is respect, third one is consideration to others and the last one is having a good manner. Those four standards and others aspects I said is very important and needed because it helps to have and build a good communication and relationship to our beloved guest.…
My experience in Eastern manila Hotel really served as one of the most unforgettable experiences because I learned how to handle difficult situations and able to resolve it the way I knew how by practical application of common sense remembering the…