E commerce
Scant comprehensive literature exists about e-commerce risks. Anecdotal evidence indicates that the main risks associated with e-commerce concern hackers, viruses, and interception of credit card numbers travelling over telecommunication lines. Technological advances can mitigate many perceived risks and recent surveys indicate greater concern over more mundane issues such as running out of stock and high shipping costs.
We have categorized risks in three primary areas: information risks, technology risks, and business risks. Information risks stem from information published and contained in web sites and associated with the conduct of e-commerce. Peripheral to information risks are risks associated with misuse of information, such as violation of laws in the United States and other countries. Technology risks include risks involving hardware, software, telecommunications and databases. These risks include the consequences resulting from the misuse of technology or the use of inappropriate technologies required to address business needs. Business risks concern customer and supplier relationships, and risks associated with products and services marketed and distributed over the Internet. They also include risks associated with managerial aspects of the business including personnel and contractual relations.
Because e-commerce straddles many functional and technical areas, authors in many disciplines have identified e-commerce-related risks. Examples of these can be found in [1], [2], [4], and [6]. From these sources and from the general risk management literature -- for example, [8] -- we compiled a partial list of risks that appears below. 1. Information Risk
1.1. Content on web page exposing web publisher to libel, defamation of character, slander
1.2. Copyright infringement and invasion of privacy suits stemming from posted textual content
1.3. Copyright infringement and invasion of privacy suits stemming from digital
We have categorized risks in three primary areas: information risks, technology risks, and business risks. Information risks stem from information published and contained in web sites and associated with the conduct of e-commerce. Peripheral to information risks are risks associated with misuse of information, such as violation of laws in the United States and other countries. Technology risks include risks involving hardware, software, telecommunications and databases. These risks include the consequences resulting from the misuse of technology or the use of inappropriate technologies required to address business needs. Business risks concern customer and supplier relationships, and risks associated with products and services marketed and distributed over the Internet. They also include risks associated with managerial aspects of the business including personnel and contractual relations.
Because e-commerce straddles many functional and technical areas, authors in many disciplines have identified e-commerce-related risks. Examples of these can be found in [1], [2], [4], and [6]. From these sources and from the general risk management literature -- for example, [8] -- we compiled a partial list of risks that appears below. 1. Information Risk
1.1. Content on web page exposing web publisher to libel, defamation of character, slander
1.2. Copyright infringement and invasion of privacy suits stemming from posted textual content
1.3. Copyright infringement and invasion of privacy suits stemming from digital