H&R Strategic Plan

Commonwealth of Massachusetts
Executive Branch HR Strategic Plan
June 1, 2010

Massachusetts Executive Branch HR Strategic Plan: Table of Contents

1. Executive Summary - 3 -

1.1 Introduction - 3 - 1.2 Case for Change - 3 - 1.3 Overview of the HR Strategic Plan - 4 - 1.4 Benefits of MassHR and Indicators of Success - 5 - 1.5 High Level Sequencing Plan - 6 - 1.6 Recommended Next Steps - 7 -

2. Background and Case for Change - 8 -

2.1 Background to MassHR - 8 - 2.2 Strengths - 10 - 2.3 Challenges - 10 - 2.4 Why Change Now? - 14 -

3. MassHR Vision Framework - 15 -

3.1 Where We Are Heading - 16 - 3.2 How We Will Get There – Strategic Initiatives - 17 - 3.3 How We Will Get There - Supporting Initiatives - 35 -

4. Shared Service Pilot Design - 43 -

4.1 Description of Recommended Learning Shared Service Pilot - 43 - 4.2 Proposed Learning Governance Structure, Responsibilities and Processes - 46 - 4.2 Proposed Implementation Plan - 47 -

5. Change Management Strategy - 49 -

5.1 Change Management Barriers - 50 - 5.2 Recommended Strategies - 52 - 5.3 Proposed Implementation Plan - 57 -

6. MassHR Roadmap - 59 -

7. Appendix - 63 -

7.1 Approach - 63 - 7.2 Participants List - 63 - 7.3 Interview Summary & Key Themes (strengths and needs) - 70 - 7.4 Workshop Presentations & Pre-Reads - 71 - 7.5 Focus Group Materials - 72 - 7.6 Relevant Best Practices for Consideration - 72 - 7.7 Communication Strategy - 75 - 7.8 Shared Service Leading Practice - 75 - 7.7.1 Example Service Level Agreement for Shared Services - 75 - 7.9 Roles and Responsibilities - 75 -

1. Executive Summary

1.1 Introduction

Over the last several years, the Human Resources (HR) community has undertaken extensive efforts to examine how the HR programs and delivery systems within the Executive Branch can be improved to better meet the strategic needs of