homework
MGT 212 Organization Behavior & Management
1. Your employees are skilled and experienced customer service representatives who perform non-routine tasks to solve unique customer problems. They provide the distinct competitive advantage for the company through quality, high-touch and responsive service. You are part of the succession planning for the company and will help select your replacement for the next manager/leader for the group. What would be your recommendations to the hiring team and why? (Be sure to consider company strategy, structure of work, and leadership style in your answer.) First, for hiring a leader,he or she should have the ability to influence, motivate, and enable others to contribute toward the effectiveness of organization. There are seven leadership competencies he should have. Emotional intelligence, the leader should have the abilities to perceiving ,understanding and regulating his emotions. Integrity, the leader should easy to be trust ,and understand their work and know how to finish it. Drive , leader should have inner motivation to pursue the goals and show their needs for achievement. Leadership motivation, he need the abilities to have high need or socialized power to accomplish team’s goals. Self-confidence, he should have the strong belief in his ability to lead other members in the team. Intelligence, the leader can analyze the problems and the opportunities of the team and his ability should above average cognitive ability. Knowledge of the business, the leader should familiar with the business environment , because sometimes they need to use their intuitive to make the decisions. At the same time ,I think the leader should be the transformational leaders.The leader should change the organization to fit the environment. There are four elements of transformational leadership.First, create a strategic vision. Transformational leaders should shape a strategic vision of a realistic and attractive future that
1. Your employees are skilled and experienced customer service representatives who perform non-routine tasks to solve unique customer problems. They provide the distinct competitive advantage for the company through quality, high-touch and responsive service. You are part of the succession planning for the company and will help select your replacement for the next manager/leader for the group. What would be your recommendations to the hiring team and why? (Be sure to consider company strategy, structure of work, and leadership style in your answer.) First, for hiring a leader,he or she should have the ability to influence, motivate, and enable others to contribute toward the effectiveness of organization. There are seven leadership competencies he should have. Emotional intelligence, the leader should have the abilities to perceiving ,understanding and regulating his emotions. Integrity, the leader should easy to be trust ,and understand their work and know how to finish it. Drive , leader should have inner motivation to pursue the goals and show their needs for achievement. Leadership motivation, he need the abilities to have high need or socialized power to accomplish team’s goals. Self-confidence, he should have the strong belief in his ability to lead other members in the team. Intelligence, the leader can analyze the problems and the opportunities of the team and his ability should above average cognitive ability. Knowledge of the business, the leader should familiar with the business environment , because sometimes they need to use their intuitive to make the decisions. At the same time ,I think the leader should be the transformational leaders.The leader should change the organization to fit the environment. There are four elements of transformational leadership.First, create a strategic vision. Transformational leaders should shape a strategic vision of a realistic and attractive future that