How to Write Negative Message in a Positive Way? Essay Example
Chowdhury Rashdi Al Rashid (ID: 57)
How to Write Negative Messages in a Positive Way?
PREPARED FOR:
Mr. Zahid Hassan Khan
Course Faculty
C501: Managerial Communication
PREPARED BY:
Chowdhury Rashdi Al Rashid
ID: ZR57
MBA 45 D
Section- A
INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF DHAKA
20 June, 2011
Introduction:
Communication in today’s business place has become more complex. And negative message make thing even more complex. A negative message is any message to which the reader will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010)
Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997)
Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no directly, and if they are unable to avoid a negative reply, they will often apologize for the negative message. Communicating negative information effectively requires greater cultural sensitivity than does communicating something positive. Before writing, do your best to ensure that you understand the cultural implications of the message and the expectations of your audience.
Objective:
Primary objective of this term paper is to learn, how to make negative messages in a positive way. To
How to Write Negative Messages in a Positive Way?
PREPARED FOR:
Mr. Zahid Hassan Khan
Course Faculty
C501: Managerial Communication
PREPARED BY:
Chowdhury Rashdi Al Rashid
ID: ZR57
MBA 45 D
Section- A
INSTITUTE OF BUSINESS ADMINISTRATION UNIVERSITY OF DHAKA
20 June, 2011
Introduction:
Communication in today’s business place has become more complex. And negative message make thing even more complex. A negative message is any message to which the reader will have an unpleasant emotional reaction. Readers find negative messages disappointing or threatening in some way. Such messages require special care to avoid damaging the quality of the relationship because the negative message – “the bad news” will hurt the reader’s feelings or cause him or her to lose face. (C. Bovee 2010)
Not all messages saying no are negative. For a message to be negative, the reader’s ego must be involved in the outcome. If a reader requests information you and others in your organization are not equipped to provide, for example, the reader’s feelings will not be hurt when you direct him or her elsewhere. Treat messages of this variety as you would a message conveying positive information: state the most important information first, and use it to help establish rapport with the reader. (Limaye 1997)
Also, be aware that saying no is more serious in some cultures than it is in others. The Japanese, for example, will avoid saying no directly, and if they are unable to avoid a negative reply, they will often apologize for the negative message. Communicating negative information effectively requires greater cultural sensitivity than does communicating something positive. Before writing, do your best to ensure that you understand the cultural implications of the message and the expectations of your audience.
Objective:
Primary objective of this term paper is to learn, how to make negative messages in a positive way. To