Communication in Healthcare
Stephanie McDaniel
HHS 307 Communication in the healthcare professional
Effective vs. Ineffective communication in the healthcare setting
Galen Laprocido
June 27, 2011
Outline
Topic: Effective vs. Ineffective interpersonal communication in the healthcare setting. I. What is Communication A. What is the importance of effective communication B. Techniques of effective communication C. What is the communication process II. What is interpersonal communication A. What is the importance of interpersonal communication B. Techniques of interpersonal communication C. Tips on feedback in effective communication III. What is ineffective communication A. What factors contribute to communication failures in healthcare B. How to improve communication in healthcare IV. Effective vs. Ineffective interpersonal communication A. Compare effective and ineffective communication B. A targeted approach for improved communication in healthcare C. Effective communication as a whole organization in healthcare setting V. Conclusion
Stephanie McDaniel
Effective Communication is Key in a Healthcare Environment
Within every business, an effective communication system will maintain a steady, high achieving environment. Effective communication supports positive attitudes, a happy environment, and a healthy relationship between all involved. The lack of good communication between coworkers, suppliers, and investors may lead to negative events throughout a company. Healthcare, in particular, is a diverse and extremely competitive business. Understanding that healthcare is very competitive, many medical professionals strive to communicate effectively in order to ensure satisfaction of the patients and patients’ families. Adverse events cause physical and emotional harm to patients; as well as patients’ families. Such events can create chaos, distrust, and negative feedback on the business involved.
HHS 307 Communication in the healthcare professional
Effective vs. Ineffective communication in the healthcare setting
Galen Laprocido
June 27, 2011
Outline
Topic: Effective vs. Ineffective interpersonal communication in the healthcare setting. I. What is Communication A. What is the importance of effective communication B. Techniques of effective communication C. What is the communication process II. What is interpersonal communication A. What is the importance of interpersonal communication B. Techniques of interpersonal communication C. Tips on feedback in effective communication III. What is ineffective communication A. What factors contribute to communication failures in healthcare B. How to improve communication in healthcare IV. Effective vs. Ineffective interpersonal communication A. Compare effective and ineffective communication B. A targeted approach for improved communication in healthcare C. Effective communication as a whole organization in healthcare setting V. Conclusion
Stephanie McDaniel
Effective Communication is Key in a Healthcare Environment
Within every business, an effective communication system will maintain a steady, high achieving environment. Effective communication supports positive attitudes, a happy environment, and a healthy relationship between all involved. The lack of good communication between coworkers, suppliers, and investors may lead to negative events throughout a company. Healthcare, in particular, is a diverse and extremely competitive business. Understanding that healthcare is very competitive, many medical professionals strive to communicate effectively in order to ensure satisfaction of the patients and patients’ families. Adverse events cause physical and emotional harm to patients; as well as patients’ families. Such events can create chaos, distrust, and negative feedback on the business involved.
References: Higgs, J. Sefton, A. Street A., McAllister, L. Hay, I. Communication in the health and social sciences. Oxford. 2005. Leonard, M. Graham, Sand Bonacum, D (2004) The human factor in the critical importance of effective teamwork and communication in providing safe care Qual Saf Health Care (13 Suppl) p.85-90. Minardi, HA, Riley, MJ Communication in the healthcare a still based approach. Butterworth Heinemann, Oxford. 1997 Pickering, M (1986) Communication Explorations 3 (1) p. 16-19. Stead, K, Kumar, S. Schultz TJ et al (2009) Teams communicating through STEPPS, Med J Aust 190(11 Suppl) p.128-132. The Joint Commission, The Joint Commission Guide to improving staff communication. Joint Commission on the Accrediation of Health Care Organizations 2005.