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Star Ambulance
Case Study : STARS AIR AMBULANCE
If I was given the task of determining the mission statement, I would include the use of the words people and technology in the mission, since it appears STARS need skilled and dedicated staff to achieve their goal. They also plan to replace their current fleet of helicopters for faster and longer range coverage of their service. The mission statement could be as follows:
Providing a safe, rapid , highly specialized emergency medical transport system for the critically ill and injured , through the best people and cutting edge technology.
If STARS manage to provide these services to cover the whole state of ALBERTA, then the mission statement could also cover the scope of its geographic operations.
It is very important that the information system is well managed because:
* Information increases flexibility with regard to how, when and where resources may be utilized to achieve strategic advantage for the organization.
* Enhanced information exchange facilitates collaboration and redefines relationships between an organization, employees, suppliers and the public at large.
* Managers will use it to better manage resources towards achieving goals through human resource in an organization.
IS is therefore the thread that links the organization’s activities into an integrated process
Based on my analysis, it can be seen that there is no coherent IS strategy in STARS because from the 72 page STARS Critical, Strategic and Operation Plan, only a single paragraph of IS was mentioned and the STARS organization structure appeared to lack executive level IT representation until the new CIO was recruited.
The IS initiatives in the organization appear to be badly managed by consultants who:
* overcharge the organization for menial tasks such as changing passwords or fixing printers
* in one case, did not provide a timeline for a project.
* Did not follow procedures of providing quotations
Case Study : STARS AIR AMBULANCE
If I was given the task of determining the mission statement, I would include the use of the words people and technology in the mission, since it appears STARS need skilled and dedicated staff to achieve their goal. They also plan to replace their current fleet of helicopters for faster and longer range coverage of their service. The mission statement could be as follows:
Providing a safe, rapid , highly specialized emergency medical transport system for the critically ill and injured , through the best people and cutting edge technology.
If STARS manage to provide these services to cover the whole state of ALBERTA, then the mission statement could also cover the scope of its geographic operations.
It is very important that the information system is well managed because:
* Information increases flexibility with regard to how, when and where resources may be utilized to achieve strategic advantage for the organization.
* Enhanced information exchange facilitates collaboration and redefines relationships between an organization, employees, suppliers and the public at large.
* Managers will use it to better manage resources towards achieving goals through human resource in an organization.
IS is therefore the thread that links the organization’s activities into an integrated process
Based on my analysis, it can be seen that there is no coherent IS strategy in STARS because from the 72 page STARS Critical, Strategic and Operation Plan, only a single paragraph of IS was mentioned and the STARS organization structure appeared to lack executive level IT representation until the new CIO was recruited.
The IS initiatives in the organization appear to be badly managed by consultants who:
* overcharge the organization for menial tasks such as changing passwords or fixing printers
* in one case, did not provide a timeline for a project.
* Did not follow procedures of providing quotations