Management Functions
Learning Objectives
The readings and questions in the lesson will help you to:
Define the four management functions. Describe a mission statement and how it relates to the management hierarchy. Explain the process of delegating. Define authority, power, responsibility, and accountability. Identify the decisions a supervisor must make and the process used to make decisions. Discuss techniques for developing diversity in an organization.
Mission and Management Hierarchy
We continue to explore the job of a supervisor by examining the theories of management. Management is only one aspect of supervision, although it encompasses many functions. These functions can be classified as planning, organizing, directing, and controlling.
Mission and Management Hierarchy
Before we begin to discuss these functions, it is important to understand what a business entails. Employees of any organization, large or small, should be able to define the purpose of their operation. This is accomplished by a mission statement (which is also commonly referred to as a vision statement). In a hospitality operation, this statement would include ideas about the quality of food or lodging, service, and cleanliness. When writing a mission statement, the most important consideration is to emphasize what you want your customers to gain from the product or service you offer. In other words, if you were a customer of your establishment, what would you expect to obtain or experience?
Once you have insight into your mission, it is important to explore the management hierarchy. The staffing of any operation falls into "layers" which make up the formal organization. The bottom layer is typically comprised of non-management employees, while the layers that flow upward progressively include a variety of management positions. (Some organizations reverse this pyramid and place the non-management employees at the top and the management personnel at the bottom.
The readings and questions in the lesson will help you to:
Define the four management functions. Describe a mission statement and how it relates to the management hierarchy. Explain the process of delegating. Define authority, power, responsibility, and accountability. Identify the decisions a supervisor must make and the process used to make decisions. Discuss techniques for developing diversity in an organization.
Mission and Management Hierarchy
We continue to explore the job of a supervisor by examining the theories of management. Management is only one aspect of supervision, although it encompasses many functions. These functions can be classified as planning, organizing, directing, and controlling.
Mission and Management Hierarchy
Before we begin to discuss these functions, it is important to understand what a business entails. Employees of any organization, large or small, should be able to define the purpose of their operation. This is accomplished by a mission statement (which is also commonly referred to as a vision statement). In a hospitality operation, this statement would include ideas about the quality of food or lodging, service, and cleanliness. When writing a mission statement, the most important consideration is to emphasize what you want your customers to gain from the product or service you offer. In other words, if you were a customer of your establishment, what would you expect to obtain or experience?
Once you have insight into your mission, it is important to explore the management hierarchy. The staffing of any operation falls into "layers" which make up the formal organization. The bottom layer is typically comprised of non-management employees, while the layers that flow upward progressively include a variety of management positions. (Some organizations reverse this pyramid and place the non-management employees at the top and the management personnel at the bottom.