Market Leader Advanced Business English Course
Writing file 5
Writing a report
1
Work with a partner and discuss these questions.
1 Do you write reports for work? If so, what was the purpose of the last report you wrote and who was it for?
2 Do you ever receive reports at work? If so, who are they from and what are they about?
3 Have you ever written a report in English?
2
Read the report. What is the purpose of the report?
Who do you think will read this report?
This report reviews the performance of YP logistics, the company we have used to deliver our orders for the past year. The findings are based on an analysis of delivery times, a survey conducted with key customers, and feedback from staff in our customer services department.
2 Approach YP Logistics regarding contract renewal.
Based on the research into other companies, attempt to negotiate a more cost-effective contract. As part of the deal, request the following:
• improvement in ‘on-time’ deliveries from 88% to 93%
• improvement to their tracking website – we would like to see information on estimated delivery time
• option for early morning deliveries
• a clear policy about what to do when the customer is not in to take the order.
3
The report is split into the following four sections.
Can you identify where each section starts? Write the section headings on the report.
1 Introduction 3 Conclusion
2 Findings
4 Recommendations
4
Read the report again and answer questions 1–4.
1 What tenses are used in the introduction? Why?
2 Which section of the report has the most modal verbs (could, should, would, etc.)? Why?
3 Which section of the report has the most examples of the present perfect? Why?
4 Which section uses imperative forms? Why?
Staff from our customer services department are generally satisfied with the online tracking facilities provided by YP logistics. When a client calls enquiring about a delivery, they are able to find out when it was dispatched and can let
Writing a report
1
Work with a partner and discuss these questions.
1 Do you write reports for work? If so, what was the purpose of the last report you wrote and who was it for?
2 Do you ever receive reports at work? If so, who are they from and what are they about?
3 Have you ever written a report in English?
2
Read the report. What is the purpose of the report?
Who do you think will read this report?
This report reviews the performance of YP logistics, the company we have used to deliver our orders for the past year. The findings are based on an analysis of delivery times, a survey conducted with key customers, and feedback from staff in our customer services department.
2 Approach YP Logistics regarding contract renewal.
Based on the research into other companies, attempt to negotiate a more cost-effective contract. As part of the deal, request the following:
• improvement in ‘on-time’ deliveries from 88% to 93%
• improvement to their tracking website – we would like to see information on estimated delivery time
• option for early morning deliveries
• a clear policy about what to do when the customer is not in to take the order.
3
The report is split into the following four sections.
Can you identify where each section starts? Write the section headings on the report.
1 Introduction 3 Conclusion
2 Findings
4 Recommendations
4
Read the report again and answer questions 1–4.
1 What tenses are used in the introduction? Why?
2 Which section of the report has the most modal verbs (could, should, would, etc.)? Why?
3 Which section of the report has the most examples of the present perfect? Why?
4 Which section uses imperative forms? Why?
Staff from our customer services department are generally satisfied with the online tracking facilities provided by YP logistics. When a client calls enquiring about a delivery, they are able to find out when it was dispatched and can let