OM summary
Operations Management Summary
All case studies will be described using STAR technique
Week 2: Introduction to Operations Management
Week 3: Operations Strategy
Week 4: Process design / process choice
Week 5: Planning and Control
Week 6: Supply Network Design
Week 7: Design of products and services
Week 8: Lean Operations
Week 2: Introduction to Operations Management
What is Operations Management?
Operations Management- activity of managing the resources available to production and delivery of products /services
Operations function – part of organization that is responsible for this activity
Three core functions of any organization
1) Marketing function- responsible for communicating organization’s products and services to its markets to generate customers
2) Product Development function- responsible for creating new, modified products in order to generate future customer requests (maintain, improve) market position
3) Operations function- responsible for organizing production and delivery processes of product and thus fulfilling customer requests
Support functions of any organization
4) Accounting and Finance function- provides vital information for economic decision making and manages financial resources
5) Human Resources function- recruits and develops organization’s staff
Relationship between operations function and other core and supportive functions in organization
General operations activity: uses resources to appropriately create outputs that fulfill defined market requirements. However, the specific role of operations activity varies from organization to organization
Role of operations in different organizations
1. Small organizations- because of less division of labor, the role of operations management here often overlaps significantly with other functions
Cast Study: Acme Whistles
One of biggest suppliers of whistles worldwide
Over time, shape, performance and
All case studies will be described using STAR technique
Week 2: Introduction to Operations Management
Week 3: Operations Strategy
Week 4: Process design / process choice
Week 5: Planning and Control
Week 6: Supply Network Design
Week 7: Design of products and services
Week 8: Lean Operations
Week 2: Introduction to Operations Management
What is Operations Management?
Operations Management- activity of managing the resources available to production and delivery of products /services
Operations function – part of organization that is responsible for this activity
Three core functions of any organization
1) Marketing function- responsible for communicating organization’s products and services to its markets to generate customers
2) Product Development function- responsible for creating new, modified products in order to generate future customer requests (maintain, improve) market position
3) Operations function- responsible for organizing production and delivery processes of product and thus fulfilling customer requests
Support functions of any organization
4) Accounting and Finance function- provides vital information for economic decision making and manages financial resources
5) Human Resources function- recruits and develops organization’s staff
Relationship between operations function and other core and supportive functions in organization
General operations activity: uses resources to appropriately create outputs that fulfill defined market requirements. However, the specific role of operations activity varies from organization to organization
Role of operations in different organizations
1. Small organizations- because of less division of labor, the role of operations management here often overlaps significantly with other functions
Cast Study: Acme Whistles
One of biggest suppliers of whistles worldwide
Over time, shape, performance and