Organizational behavior review sheet ch 7,8 & 10

• Chapter 7 • What is stress? • Stress- can be described as the unconscious preparation to fight or flee that a person experiences when faced with any demand • Stressor- a person or event that triggers the stress response • Distress or strain- the adverse psychological, physical, behavioral, and organizational consequences that may occur as a result of stressful events • Four approaches to stress • Fight or flight homeostatic medical approach- the adverse psychological, physical, behavioral, and organizational consequences that may occur as a result of stressful events • the person/environment Fit approach- the adverse psychological, physical, behavioral, and organizational consequences that may occur as a result of stressful events • The cognitive appraisal approach • Problem-focused coping-emphasizes managing the stressor • Emotion- focused coping- emphasizes managing your response • The psychoanalytic approach- Stress results from the discrepancy between the idealized self ego-ideal & the real self-image; the greater the discrepancy the more stress the person experiences • Ego-ideal- the embodiment of a person’s perfect self • Self-image- how the person really sees themselves both positively and negatively • Sources of work stress • Table 7.1 pg 109- • Role demands- include role ambiguity as well as role conflict • Role conflict results from inconsistent or incompatible expectations • Interrole conflict- opposing expectations related to two separate roles assume by the same individual such as employee & Parent • Intrarole conflict- opposing expectations related to a single role • Person – role conflicts- (think ethics) Its against my view but boss says • Role ambiguity- confusion a person experiences in relation to the expectations of others • Nonwork demands- impositions from the individuals personal life environment home and self imposed restrictions • Personal demands- the second major cause of nonwork demands