Corporate social responsibility (CSR) is a concept whereby organizations consider the needs of all stakeholders when making decisions. CSR extends beyond legal compliance to include voluntary actions that satisfy stakeholder expectations.
Stakeholders include groups
Stakeholders
Customers
Stockholders
Employees
Suppliers
Communities
Environmental &Human Rights
Advocates
Companies should provide customers with: * Safe, high-quality products that are fairly priced. * Competent, courteous, and rapid delivery of products and services. * Full disclosure of product-related risks. * Easy-to-use information systems for shopping and tracking orders.
Companies and their suppliers should provide employees with: * Safe and humane working conditions. * Nondiscriminatory treatment and the right to organize and file grievances. * Fair compensation. * Opportunities for training, promotion, and personal development.
Companies should provide suppliers with: * Fair contract terms and prompt payments. * Reasonable time to prepare orders. * Hassle-free acceptance of timely and complete deliveries. * Co-operative rather than unilateral actions.
Companies should provide communities with: * Payment of fair taxes. * Honest information about plans such as plant closing. * Resources that support charities, schools, and civic activities. * Reasonable access to media sources.
Companies should provide stockholders with: * Competent management. * Easy access to complete and accurate financial information. * Full disclosure of enterprise risks. * Honest answers to knowledgeable questions.
Companies should provide environmental and human rights advocates with: * Greenhouse gas emissions data. * Recycling and resource conservation data. * Child labor transparency. * Full disclosure of suppliers located in developing countries.
Corporate Social Responsibilities