Procedure The NOC Communications Team determines when an outage in T-Mobile network must be reported to the FCC and that Team is responsible for filing the FCC notification and reports. If an outage is FCC-reportable‚ a Customer Impact Message (CIM) is created. A reportable outage is the inability to complete a 911 call or provide location information to a PSAP or a Blocked Call condition where the user is on the T-Mobile network but unable to complete a call. Not all FCC reportable outages require
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between employees and customers in the services arena. Both parties prove vitally important in the business operations of a service provider; however this document strives to explore both ends of the debate‚ that is‚ the overarching importance of employees and customers. Significant research has been conducted regarding the nature of the two groups‚ which has aided this critical analysis of the notion that employees are more important than customers as well as the counter-argument that employees are
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MOBILE MUSIC: DIGITAL MUSIC DISTRIBUTION OVER MOBILE NETWORKS Abstract The transition from physical to digital music distribution is bound to have profound implications on the music industry. So far‚ most of the activity related to digital music distribution has been centred on the fixed Internet. In the meantime‚ mobile operators have been making significant investments in extending their network capabilities to support data services. This paper includes an analysis of the current situation
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Report On Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Prepared By: Md. Riad Shahriar Riaz Id. 1007029 Session: 2010-11 Registration No: MKT- 600081 Dept. Of Marketing Comilla University Supervised By: Dr. Mohammad Amzad Hossain Sarker Associate Professor & Chairman Dept. Of Marketing Faculty of Business Studies Comilla University Date Of Submission: 13th August‚ 2015 2 Student Declaration I do hereby declare that this internship report titled “Customer Attitude Towards
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BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction
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SWETA RANI Contact No. Mo. No. +919369113133 Mo. No. +919208322804 E-Mail: Confident.lovy@gmail.com Personal Data: Date of Birth : 10th Jun 1987 Gender : Female Nationality : Indian Marital Status : Single Permanent Address: Sweta Rani D/O Mr. Ram Vilas Village- Usmanpur P.O.- Chunar Distt.- Mirzapur Uttar Pradesh. Correspondence Address: Sweta Rani D/O Mr. Ram Vilas 113/25‚ New Colony Naini‚ Allahabad. PIN- 211008. Uttar Pradesh. Languages Known:
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Customer Technical Support Experience with InterTech Introduction I am very grateful that I have achieved a portion of my goals before I am too old. It was the year 2001-2004; I was enrolled and studying to be a computer technician at Western Nebraska Community College. I learned how to troubleshoot computers; program websites‚ and work in a database program. As I graduated for the first time at Western Nebraska Community College as a Computer Technician in May 2004‚ I was persuaded to continue
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CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology‚ Department of Management‚ Ronneby‚ Sweden‚ in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). BY: DR. ENIOLA SAMUEL SUPERVISOR: TOM MICHEL © December 2006 ABSTRACT Customer satisfaction is a fundamental marketing construct in the last three decades. In the past
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BEHAVIOR OF MOBILE COMMUNICATION DEVICES USERS’ STATISFACTION LEVEL A Research Developed in Fulfilling the Course Completion of Managerial Data Analysis by Daniel Vincent Hadikrisno December 2011 . STATEMENT BY THE AUTHOR I hereby declare that this submission is my own work and‚ to the best of my knowledge‚ contains no material previously published or written by another person. Jakarta‚ 18th of December 2011 ( Daniel Vincent Hadikrisno ) ABSTRACTION The main purpose of this
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