A COMPREHENSIVE PROJECT REPORT ON A Study on customer preference towards telecom network providers SUBMITTED TO L.J. Institute of Management Studies IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION In Gujarat Technological University UNDER THE GUIDANCE OF Prof. Raji Bhavsar Submitted on: Submitted by: Submitted by: Jatin Sharma (127290592154) Abhishek Dwivedy (127290592041) MBA SEMESTER IV Batch No.: 2012-2014
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Internship Report Customer Satisfaction: A Study on Bank Alfalah Limited Exam Roll: 020016 Internship Report on Customer Satisfaction: A Study on Bank Alfalah Limited Prepared For: Chairman Internship Placement Committee Prepared By: Exam Roll No.: 020016 Registration No.: 18122 4th Year‚ 8th Semester Batch No.: 12th‚ BBA Program Academic Session:
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An Analysis of customer satisfaction and its financial impact on the organization Introduction to Chapter;: All organizations aligned to providing a good or service to a customer This chapter will see to outlin Background Every organization deals with the customers at some level‚ despite what the inner workings are composed of; the absolute end result is satisfying the customer each and every time that he or she uses the good or service that is being offered by the organization. Every contact
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ABSTRACT This study had revealed the literature relevant to employee turnover aspect with regards of employee dissatisfaction on different dimensions towards impacts of employee turnover. There were four dimensions used in this research as employee dissatisfaction which is management style‚ work environment‚ training and development and personal factors. The quantitative survey with 50 respondents took part has been adopted in this research. A set of self developed structured questionnaire titled
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ACROPOLIS TECHNICAL CAMPUS SYNOPSIS ON “AN ANALYSIS OF CUSTOMER PERCEPTION TOWARDS MOBILE BANKING” Submitted to: submitted by: Prof.-Harsh Ramgir
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and more sophisticated and demanding customers who have great expectations related to their consumption experiences. Since services are intangible‚ heterogeneous‚ and inseparable‚ it is difficult to measure service quality objectively. So the companies have focus to so many different aspects in order to make sure their sales. This report deals with meeting up the new challenges that LUX is facing to manage the selling environment. LUX has stared so many projects to get a better position in the market
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Running Head: Strategic Quality Management and Customer Satisfaction Paper Strategic Quality Management and Customer Satisfaction Paper MGT/449 June 20‚ 2011 Ms. Tracy King-Dye Strategic Quality Management and Customer Satisfaction Paper Microsoft Corporation was established in 1975 by Paul Allen‚ and Bill Gates. Microsoft Corporation is a publically traded multinational corporation headquartered in Redmond Washington. Microsoft Corporation develops‚ and manufacturers
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HSBC‚ as a core requirement for the completion of my BBA program from North South University. My faculty advisor Mr. Bashir Hussain has also given me approval to do this particular report on the topic of “Relationship of HSBC’s Customers Involvement and their satisfaction level”. Objectives The goal is to identify the main reasons of client dissatisfaction and find its relationship with a client’s level of knowledge about the bank’s services. In order to accomplish my goal I have identified one
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(In Million) Fixed 929.37 Mobile 31.53 Total 960.9 • 3. Introduction Group Company Wise % MarketShare (Subscribers) as of July 2012 Operator Wise % Growth as of July 2012 1% 1% 0% 6% Airtel 0 Vodafone 0.80% 0.78% 10% 28% 0 0.39% 0.43% IDEA 0.000% 0 BSNL Videocon MTNL Loop IDEA Uninor Vodafone Aircel Airtel BSNL 014% Aircel 0 -1.69% Uninor 0 -2.37% 0 Videocon 0 MTNL -4.92% 23% 17% 0 Loop 0 0 -7.50% • (4. Introduction With the connections now growing at a faster pace in rural areas as compared
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journal is available at www.emeraldinsight.com/1598-2688.htm AJQ 11‚2 146 A study on the customer satisfaction and customer loyalty of furniture purchaser in on-line shop Yongju Jeong and Yongsung Lee Department of Business Administration‚ The University of Incheon‚ Incheon‚ South Korea Abstract Purpose – The paper intends to explore the influencing factors on customer satisfaction and customer loyalty in the internet shopping mall through service quality based on the data obtained from furniture
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