oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
Premium Quality of service Customer service Customer
Contents Acknowledgement 3 Executive Summary 4 Introduction 5 What is the word on the street? 7 SWOT Analysis 8 Types of Retailing 9 Modern Retail 10 Traditional Retail 11 Traditional retailer insights 13 Future and Growth of Retail in India 14 Challenges faced 16 Supply Chain Management – Its impact on retail 19 Questionnaire Analysis 21 Inference from Questionnaire replies 25 Impact 26 Emerging Trends: 28 Recommendations 30 Conclusion 34 References 35 Appendix……………….………………………………………………………………………………………………………………………………36
Premium Retailing Shopping mall
Employee Turnover- advantages and disadvantages of employee turnover. | Employee turnover is the difference in the rate of employees leaving a company and new employees filling up their positions. Nowadays‚ it is becoming a major problem among most of the companies‚ especially in low paying jobs or jobs where workers are not proactive about their job. There are many aspects that play a significant role in the employee turnover rate of a particular company. Such aspects can stem from both the company
Premium Labour economics Human resource management Human resources
1 Explain why specific products have a higher demand on certain occasions The product that I have selected is tangerine and clothing. Firstly‚ tangerine is the products that will be have higher demand during Chinese New Year. During Chinese New Year is a high yield of tangerine and tangerine represents Luck. For example‚ during Chinese New Year Singaporeans will took a charming little tape‚ containing two tablets of tangerine as a New Year gift‚ two tablets tangerine symbol of "good luck"‚ "two
Premium Hypertension Chinese New Year Glucose
The atmosphere that the nurses work in are at times described as one of inappropriate skill-mix‚ low nurse to patient ratios; a lack of involvement in decision making; managing constant changes; issues with shift work; leave and pay; and increased patient expectations. Such problems add upon the workloads and stress levels of nurses leaving them feeling undervalued with a loss of interest to continue. Recent findings show a 1 to 1.4 % per month nurse attrition rate in just one state (New South Wales)
Premium Nursing Nurse Patient
Chapter I INTRODUCTION 1. MEANING OF WAGE/ COMPENSATION PAYMENT: Wage is a monetary payment made by the employer to his employee for the work done or services rendered. It is a monetary compensation for the services rendered [1]. A worker may be paid Rs. 100 per day or Rs. 4500 per month. This is wage payment. The worker gives his services and takes payment called wage payment. Industrial workers are paid remuneration for their services in terms of money called wage payment. Wages
Premium Wage Employment Employment compensation
Employee Empowerment: Organizational Achievement Through Employee Engagement Management of Human Resources MGT-331-CL02 Ronnie Ramirez April 20‚ 2014 Dr. Kathryn Adamson‚ PhD. TABLE OF CONTENTS I. Introduction 2 II. Issues Addressed 2-4 III. Analysis of Issues
Premium Decision making
Employee Relations Dr. Harold Griffin HSA 530: Health Services Human Resource Management February 23‚ 2012 Introduction Employee Relations involves the body of work concerned with maintaining employer-employee relationships that contribute to satisfactory productivity‚ motivation‚ and morale (Hopkins & Hampton‚ 1995). Essentially‚ employee relations is concerned with preventing and resolving problems involving individuals which arise out of or affect work situations. This paper will
Premium Human resource management Management Performance management
Employee Development What Is Employee Development? Employee development is a joint‚ on-going effort on the part of an employee and the organization for which he or she works to upgrade the employee’s knowledge‚ skills‚ and abilities. Successful employee development requires a balance between an individual’s career needs and goals and the organization’s need to get work done. Employee development programs make positive contributions to organizational performance. A more highly-skilled workforce
Premium Employment Safety
and supervisory staff such lengthy and time consuming procedure must be followed in order to have scientific selection of employees. The banking sector is growing very fast to match the economic growth of the country; I had therefore decided to select the important topic of Human Resource Management in the Banking sector for my project. Banking sector is progressing rapidly with the economic growth. This results in extreme competition. Fulfill customer’s need more efficiently and effectively is
Premium Bank Maslow's hierarchy of needs Financial services