your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Malcolm D. Ervin Professor Kristen Raymond English 1101 28 September 2011 Pebble: The Symbol of Emotion In The Things They Carried‚ O’Brien talks about many of the objects that he and his comrades carried while they were in Vietnam. They carried things like food‚ water‚ weapons and ammunition. They also carried comfort items like tranquilizers and M&M’s. Although the weight of these things placed a physical burden on the soldiers‚ it was the emotional weight that each of the soldiers carried
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University of Phoenix Material Motivation and Emotion Worksheet Resources: Ch. 7 & 8 of Discovering Psychology and Motivation and Emotion – Interactive Tutorial Discuss the following as a team and provide a brief summary of the each discussion. The word count for individual answers may vary but your responses should total 500- to 800-words for the entire worksheet. 1. Describe three approaches to motivation. Explain how each approach affects motivation. The first being instincts which
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organized in the way of gradation. I think there is a descending gradation leading to the anticlimax. The most high point is the meeting of Jon and Fleur with Jon’s mother. Here high emotional rise is felt. Especially it’s concerned of Jon. “There are various kinds of shocks: to the vertebrae; to the nerves; to moral sensibility; and‚ more potent and permanent‚ to personal dignity.” The emotions of Fleur and Irene are calmer. Even‚ I
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Core features of emotion regulation: The first core feature of emotion regulation is the activation of a goal to modify the emoton – generative process ( gross‚ sheppes‚ & urry‚ 2011) . this goal may be activated either in one self or in smene else. To mark this distinction‚ it is useful to refre to intrinsic emotion regulation and to extrinsic emotion regulation when were the case accordingly arises. The second core feature of emotion regulation is the engagement of the processes that are responsible
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Knowledge issue: Understanding people emotions‚ reading people emotions through expressions and language‚ but there is also a misunderstanding to some emotions. How do people understand others emotions? People understand emotions through the facial expressions that one may make‚ and through language. Facial expressions are the key to understanding how somebody is feeling even if they do not say anything. Reason also has an effect on understanding ones emotions because we tend to think of why the
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better coping skills and self-control. Happier people tend to be more relaxed and laid back and seem to have a better grasp on stress management. Men and women are different when it comes to positive and negative emotions; or so it would seem. Women tend to internalize emotions from a very young age whereas men externalize them. Women tend to think and feel at the same time‚ whereas men never really seem to know what they are thinking or feeling. Men are more likely to shut down emotionally
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the needs of customers? There are many needs of customers‚ everywhere you go and anything you do customers are needed – It varies from internal and external customers. Some of the major customer services are restaurants‚ retail stores‚ and manufacture companies. Many of these companies or stores need to understand the customers to be successful. Customer services in restaurants need to stress to the importance of keeping customers. For example‚ in the article‚ “Poor Customer Service: More
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Emotion and Facial Expression Neither emotion nor it is expression are concepts universally embraced by psychologists. The term "expression" implies the existence of something that is expressed. Some psychologists deny that there is really any specific organic state that corresponds to our naive ideas about human emotions; thus‚ its expression is a non sequitur. Other psychologists think that the behaviors referenced by the term "expression" are part of an organized emotional response‚ and thus
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most prevalent ("Handout #1"). This theme was brought on by an obsessed "everyman" type. Jimmy Stewart‚ otherwise known as Scottie in the film‚ played this "everyman" type whose personality was maliciously twisted into an overly obsessive man. His cause for obsession was a beautiful‚ young woman played by Kim Novak‚ known as both Madeleine and Judy in the film. Madeleine drew Scottie in so deep‚ that he literally became a different person. This film mirrored Hitchcock’s personal feelings and was
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