CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship‚ conversation‚ or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people‚ as following‚ for this
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Running head: Ethics Paper ACA Code of Ethics and AACC Code of Ethics; what are the Similarities and Differences? Abstract The American Counseling Association Code of Ethics (ACA Code) and the American Association of Christian Counselors Code of Ethics (AACC Code) has many similarities as well as differences. Codes of ethics are designed to protect the client‚ counselor and the profession. This report will compare and contrast three separate areas within each of the two ethics codes
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but not on her religious faith. Ethical challenges in the case related to the code of ethics According to ACA (2014)(A.2.C)‚ counselors must communicate information in a reason ways that are both developmentally and appropriate. Counselors must use clear and understandable language to discuss issues related to cultural and religious beliefs. It is
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Develop Communication Skills Improvement Goals To get the most from this course‚ we suggest that you write personal goals to improve specific skills in your own interpersonal‚ group‚ and public communication repertoire. Before you can write a goal statement‚ you must first analyze your current communication skills repertoire. After you read each chapter and practice the skills described‚ select one or two skills to work on. Then write down your goal statement in four parts. • 1. State the problem
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Report On Possible Improvements To Customer Service 1. Why it is important to improve what is offered It is important to improve what is offered in a business as it will keep current customers satisfied and maintain existing customers. It is also important to remain competitive in the current climate and not to lose customers to competitors. Through improving what is offered the business will expand and gain new customers through good reputation‚ and good reputation should reduce the number of
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care. On December 19th 2012 President Obama tells the White house aides that Affordable health care act will be the most important thing in his presidency career. Early September the White House officials visited the Center for Medicare and Medicaid Services for a final demonstration of HealthCare.gov and with that by October the 1st 2014 the healthcare.gov started allowing Americans to shop for health care. The benefits too many Americans are the ability to receive health care. Receiving care is
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Soft skills – A vital aspect in career growth Soft skills is a sociological term relating to a person’s “EQ” ( Emotional Intelligent Quotient)‚ the cluster of personality traits‚ social graces‚ language‚ communication‚ personal habits‚ friendliness‚ and optimism that characterize relationship with other people. It is often said‚ hard skills are required to receive an interview call but soft skills are needed to get or retain the job or for further career growth. Hence‚ soft skills complement
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Need soft skills classes for Vietnamese students! Qualifications are now not the only thing that recruiters of many company look for; they also look at other factors such as the way you deal with work and the way you communicate with others. They are called soft skills. It can be seen that a lot of students graduating from university with the excellent qualifications can not get a job which they expected. Because‚ they are lack of soft skills which is very necessary for students’ jobs in the future
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thec170 United Kingdom by The Stationery Office. N6065083 3/09 421219 Id 0000000 c00 3/09 421219 Further copies may also be obtained from Acas Publications‚ Swallow Field Way‚ Hayes‚ Further copies obtained from Acas Publications‚ Swallow Field Way‚ Hayes‚ Middlesex‚ UB3 may 1DQ.also Tel: be 0870 242 9090. Middlesex‚ UB3 1DQ. Tel: 0870 242 9090. Foreword The Acas statutory Code of Practice on discipline and grievance is set out at paras 1 to 45 on the following pages. It provides basic practical
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HN205 - Applied Skills for Human Services Kaplan University Final Project Unit 9 Case Study – Phil & John Ashley White The Human Service profession is a very demanding field but at the same time it can be exceptionally rewarding to the individuals working in this area. Successful human service professionals possess the following traits and/or characteristics; strong interpersonal and communication skills; the ability to relate to the consumer without allowing their own personal experiences
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