BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
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(Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) AFRICAN HUMAN RESOURCE OF FRENCH SPEAKING ASSOCIATION ( AREFA) This is a local community group that aim to Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure
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Service Capacity * Service Capacity is defined as the maximum level of value-added activity‚ which can be consistently achieved over a period of time under normal operating conditions. * The important consideration is that the service provider should be able to sustain provision of service at such a rate comfortably under normal working conditions. * It can be expressed as : 1. Max. number of patient attended by a Doctor / hr. 2. Max. number of calls attended by a Executive
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CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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determines the success of a health and social care organization‚ is its effectiveness of service delivery. The way they offer their services to their customers‚ the quality of those services‚ the expectations of the service quality in the minds of the people‚ etc are really important‚ when considering the effectiveness of service delivery. The service delivery and associated service operations play a very critical role in achieving customer satisfaction. Only satisfied customer will have loyalty to the
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1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell
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Title The Role of Physical Attraction and Social Factors in Human Relationships. Gail Drew (2003) Department of Human and Health Sciences‚ University of Huddersfield‚ Queensgate‚ Huddersfield HD1 3DH. Abstract Objectives The present study was partly based on previous research (Singh‚ 1993; 1994; Fallon and Rozin‚ 1985; Goodwin‚ 1990; Smith et al‚ 1990) to investigate the role of female body
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Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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1.1. Background : Harold Pinter occupies a very significant position in the contemporary British theatre. He is a dramatist‚ scriptwriter‚ short story writer‚ director‚ and actor and in his later plays‚ he has become a political voice of Human Rights issues. He is considered the most respected writer for the stage in the world today. He was born in a Jewish family on October 10-1930 at Hackney‚ in London’s East End‚ an area with a Jewish population. This working- class neighborhood
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ROLE The role of discipline in the Public Services is shown well through Team Spirit. If one person in a team‚ squadron or troop is particularly negative through a task or operation‚ then it gets everybody else’s enthusiasm down and can affect the successfulness of the assignment. Also‚ being a negative input to discussions and jobs‚ can then also lead to a lot of resentfulness and dislike being opposed on that particular person. In training for the public services‚ they are taught to be positive
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