QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION :……………………………………… ADDRESS / OFFICE (1) ..........………………………………………………… BRANCH OFFICE / HO ....…………………………………….( INDIA / ABROAD) CONTACT NO. (...S)..... (1) …………………………… (2) ……………………… INFORMATION COLLECTED FROM ……………………………………… DESIGNATION/ E-MAIL ID …….…………………………………………… NO. OF INTERNET USERS ………..……… HOURS OF USAGE PER
Premium Understanding Problem solving Technical support
Chapter no.8 Identifying Market Segments & Targets No. of Group members=5 From: Mallas 1- The Marketer does not create segments; the marketer’s task is to identify the segments and decide which one(s) to target. 2- (T/F) 3- A flexible market offering consist of two parts: a naked solution and discretionary options. 4- 5- (T/F) 6- 7- 8- A market segment consists of a group of customers who shares different set of needs and wants. 9- 10-
Premium Brand management Brand Branding
PLANNING A Practical Approach to Quality Management Systems John Shalkham Director‚ Office of Quality Assurance Wisconsin State Laboratory of Hygiene Clinical Assistant Professor University of Wisconsin-Madison WisconsinWISCONSIN STATE LABORATORY OF HYGIENE • Describe the purpose of a Quality Assurance (QA) plan •List the components of an effective QA plan p g •Discuss the benefits of incorporating Quality System Essentials and other Quality Management System principles into a Microbiology QA
Premium Quality management Quality assurance ISO 9000
The effect of strategy on the use of supply chain management tools – exploratory survey in the Hungarian automotive industry István Jenei1‚ Krisztina Demeter2‚ Andrea Gelei3 Budapest University of Economic Sciences and Public Administration‚ Hungary Abstract Supply chain management (SCM) usually goes beyond company boarders. Cooperating parties are required‚ who decide to work together. The way how this cooperation evolves depends on the strategies and practices of the parties. In this paper
Premium Supply chain management
(3943256) Julin Ann Thomas (3997710) Date of submission: 4th March‚ 2012 Word count : 1492 words Contents EXECUTIVE SUMMARY 2 INTRODUCTION 2 Ratio Analysis 3 1) Liquidity ratios 3 2) Solvency ratios 3 3) Working capital management ratios 3 4) Profitability ratios 3 5) Asset efficiency ratios 4 Key performance indicators 4 - Group revenue 4 - Underlying (adjusted) group operating profit 4 - Adjusted group profit before tax 4 - Group profit before tax 4
Premium Balance sheet Generally Accepted Accounting Principles Financial ratios
Internal Control Definition Internal control is broadly defined as a process‚ effected by an entity’s board of trustees‚ management‚ and other personnel‚ designed to provide reasonable assurance regarding the achievement of objectives in the following categories: 1. Effectiveness and efficiency of operations 2. Reliability of financial reporting 3. Compliance with applicable laws and regulations 4. Safeguarding of assets Internal control consists of five interrelated components:
Premium Internal control
Control Mechanisms In this paper‚ we will identify the four control mechanisms that Google has established in their organization. We will compare and contrast the mechanisms‚ examine the positive and negative effects of the controls‚ and explain if the controls have any bearing to the four functions of management. Control Mechanism Control as it pertains to business is defined as an “exercise of authority; to direct” (Dictionary.com‚2010). Google is an establish business with established control
Premium Management Implementation Policy
container markets (see Exhibit 1). During those 20 years‚ Crown Cork and Seal had concentrated its manufacturing efforts on tin-plated cans for holding beer‚ soft drinks‚ and aerosol products. This case looks at the metal container industry. Crown’s strategy and position within that Industry‚ and the nature of the problems facing the company during mid-1977. The Metal Container Industry in 1977 The Metal Container Industry included 100 firms and a vast number of product lines. This section describes
Premium
BUDGETARY CONTROL Budget is a plan which is expressed in terms of definite members: Eg. of a plan – Production has to be increased in the next quarter Eg. of a budget – Production has to improve by 10000 units from the last quarter to the next quarter. Definitions: According to ICMA “budget is a financial & / quantitative statements‚ prepared & approved prior to a defined period of time of the policy to be pursued during that period for the purpose of attaining a given objective. They may
Premium Variable cost Costs Budget
Entrepreneurship & Small Business Management. Introduction Budgeting has come to be accepted as an efficient method of short-term planning and control. It is employed‚ no doubt‚ in large business houses‚ but even the small businesses are using it at least in some informal manner. Through the budgets‚ a business wants to know clearly as to what it proposes to do during an accounting period or a part thereof. The technique of budgeting is an important application of Management Accounting. Probably‚ the
Free Budget Cost accounting Cost