nd nd 2 INTERNATIONAL CONFERENCE ON BUSINESS AND ECONOMIC RESEARCH (2 ICBER 2011) PROCEEDING WHAT IT TAKES TO BE A MANAGER: THE CASE OF MALAYSIAN FIVESTAR RESORT HOTELS Rozila Ahmad (rozila@uum.edu.my) Noor Azimin Zainol (azimin@uum.edu.my) Universiti Utara Malaysia Sintok‚ 06010 Kedah ABSTRACT This article investigates the requirement for managerial posts in five-star resort hotels in Malaysia. Despite the growth of hotel industry in Malaysia‚ academic literature especially qualitative
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An operations manager typically ensures smooth operations of various processes that contribute to the production of goods and services. While other employees can specialize and focus on other operational areas‚ the operations manager tends to work under every department within the firm. Globalization has increased the roles of an operations manager‚ due to an intense increase of competition amongst organizations. The fulfillment and challenges that come with this position makes it difficult
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Study Trip Report - Madrid How did Zara become a successful player in the global fashion market? 1. Abstract This academic report is connected to the study trip topic “Adaption of Spain to a globalized economy”. It is focused on the international development of Zara Clothing in an international competitive market and is based on current news‚ statistics and the company his annual report. A few years ago‚ the retailer introduced a unique business process‚ which makes them the leader in fast
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Leadership ENHANCING SCHOOL MANAGEMENT: LEADERSHIP FOR SCHOOL MANAGERS: A PAPER PRESENTED DURING THE SOS KINDER DOF INTERNATIONAL (EAST AFRICA) ANNUAL PRINCIPALS’ WORKSHOP IN NAIROBI 13TH – 15TH AUGUST‚ 2008. MORRIS W. MULUPI‚ M.ED. Leadership for School Managers 1. Introduction Schools are organizations established by society for the purpose of educating its children. The education process should transmit desirable values usually embodied in the
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Retail Manager as TrainerBy Malcolm Fleschner‚ Monster Contributing Writer Since founding The Friedman Group‚ a global retail consulting and training organization‚ in 1980‚ Harry Friedman has heard plenty of excuses from retail store executives who refuse to provide much training to their front-line store employees. One of the most common is: "What if I train them‚ and they leave?" Friedman says this is the exact opposite approach they should take. He suggests a better question is‚ "What if I don
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of its marketing managers. It is difficult to generalize about the precise duties and responsibilities of marketing managers. The reason being if one were to do all of the activities that fall under the rubric of marketing‚ they’d be a communicator‚ seller‚ planner‚ researcher‚ analyst‚ product developer‚ supply chain specialist‚ online experience optimizer‚ or in other words‚ every activity that involves meeting a customer’s need would be a responsibility of a marketing manager. A busy person indeed
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1. What is an organization? Why are managers important to an organization’s success? Answer – An organization is a systematic arrangement of people brought together to accomplish some specific purpose. All organizations because each comprises three common characteristics. 1) Every organization has a purpose and is made up of people who are grouped in some fashion. 2) No purpose or goal can be achieved by itself; therefore‚ organizations have members. 3) All organizations develop a systematic structure
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is about having vision‚ empowerment and most importantly providing useful change in the organization. The main differences between leaders and managers are: the relationship between the followers and managers and leaders‚ how leaders and managers solve problems‚ and the difference in emotional intelligence between leaders and managers. Leaders and managers have a difference in emotional intelligence. A leader is an individual who strategizes a visionary and most importantly someone who inspires
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Sales manager is an important position in a company. He does not only focus in sales alone‚ yet he needs to set sales objectives‚ forecasting‚ budgeting‚ organizing and salesforce’s recruitment. In order salesforce to achieve it objective‚ sales manager needs to create a positive environment for his salesforce. According to Barker (2001)‚ salesperson’s behavior is influenced by three groups of antecedents - activities of sales manager‚ characteristics of salesperson and an appropriate sales organization’s
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Ideal Manager Melissa Burton Northwestern State University An Ideal Manager Good managers are essential to any successful organisation. Reh defines a manager as a person who is in charge of monitoring and managing a group of staff members at large (Reh‚ 2015). They are responsible for managing and reporting to the directors any chaos or problem happening in the organization. This paper will discuss the ideal manager that I would like to work for. A manager should have a positive behavior
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