Introduction Of Apple Inc. Apple Inc. is globally renowned as one of the leading companies‚ especially for its specialization in the personal computers and consumer electronics industry. The company is most well-known for the iPod‚ a digital music player and Macintosh‚ a personal computer released in 1984. Co-founded by Steve Jobs in 1976‚ the company was named under Apple Computers Inc. and its initial product Apple IIe gained relative popularity and success. The release of the Macintosh revolutionized
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Steve Jobs and Steve Wozniak designed Apple Computer on April 1‚ 1976. As both companies continue to grow they have contributed to a wide impact on competiveness and efficiency towards strategic goals. Dell Computer Corporation is one of the most visible success stories in the computer market. By selling personal computers directly to customers over the Internet‚ offering a build-to-order sales system‚ and then linking suppliers‚ workers‚ managers‚ customers‚ and service personnel together on the
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4th semester. The financial analysis reveals that Apple has been undergoing an impressing growth in the net sales for the past few years. Furthermore the financial analysis showed that a big part of the net sales is generated by complementary products which can be connected to the sales of Macs‚ iPhones and iPods. The strategic analysis revealed that there is reason to expect continued redevelopment of products. An analysis of Apples core capabilities‚competitors and the development in consumer
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Porter’s five forces Porter’s five forces model is an outline for any industry analysis that is used in analyzing an industry. The five competitive forces are; Threats of new entrants‚ bargaining power of customers‚ threat of substitute products‚ bargaining power of suppliers and competitive rivalry within an industry. By applying Michael Porter’s five forces framework‚ it will help establish Apple’s position in the market. Threats of new entrants In situations where it is easier for anyinvestor
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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CUSTOMER DISSATISFACTION By: Suhaib Isam Almomen 200717810-214.98. For: Mr. Ian Davison English Teacher English 214 Descriptive Abstract: This report discuss the causes and negative effects of customer dissatisfaction. It suggest a number of solutions to help eliminate or at least reduce the consequences of customer dissatisfaction. Table of Contents LIST OF ILLISTRATIONS………………………………………………………………………2 INTRODUCTION………………………………………………………………………………...3 I. BACKGROUND………………………………………………………………………………
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Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution‚ others a quality revolution‚ others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads‚ joining and adopting the religion does not insure
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Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain
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Be a Smart Customer According to an article which was published in USA Today in 2010‚ it reports that the United States is one of the fattest nations in the world and about two-thirds of people are overweight or obese. As we all know‚ consuming too much high-fat food is a cause of why people are obesity; fast food is one kind of it. Since some people believe that fast food restaurants sell high-fat food causes them obese‚ they choose to sue fast food restaurants instead of changing their dietary
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Executive Summary History Ever since Apple Inc. was established‚ they never had a straight way to reach success‚ but today Apple. Inc is the one of the largest and most successful technological companies around the world. Their main key to success is that they have a good management team that is led by founder Mr. Steve Job. They have had some issues that may have had some bad influence to their recent success‚ such as gross margins that were not increasing despite falling component prices‚ but
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