1. The National Health Service (NHS) is a publicly funded service‚ providing free health care for all British citizens. ‘Since its launch in 1948‚ the NHS has grown to become the world’s largest publicly funded health service’ together with one of the largest employers in the world’. However throughout the past decade the demand for health care has been rising radically and with the continuous need to be accountable for public spending the NHS has been put under immense pressure to be cost effective
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Poem - Battle Within. Battle Within. Each day gloomy as the last‚ with the dimmest light shining through. Everyday an invisible battle‚ fighting to keep on going‚ to not let the demons win. The smallest light of hope helps you to find your way. Trying to break free from its hold‚ this is the dark battle of depression‚ we can never give up this fight‚ no matter how many times it tries to control us‚ for we are stronger than this demon‚ we can make it through no matter how tough it gets. We just need
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Public Relation Assignment Course:Public Relation PRO458 Group:BA3D Lecturer’s Name:Pn. RohaniMazlan Student’s Name:NurulShahsofeaBinti Muhammad Shah Dhina Student’s ID:2011173329 TABLE OF CONTENTS No. Topic Page 1.Introduction(Public Relation Theory) 1 1.1Theories of Relationship(System Theory) 2 1.2Theories of Relationship(Situational theory) 7 2. Summary
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Unit1 Understand the range of service provision & roles within health and social care. Task1 1.1‚ (1.2‚1.3): Examples of different types of service provision including their purpose and examples of who may use them. Service | Service Provided | Service User’s | General Practitioner | A general doctor who treats acute and chronic illnesses and provides preventive care and health education. | Anybody | Accident & Emergency | Acute care of patients in an emergency. | Anybody | Pharmacy
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CHAPTER ONE: DEFINING PUBLIC ADMINISTRATION LEARNING OBJECTIVES After reading Chapter 1 in the textbook‚ the student should be able to: 1. Define public administration within the context of its four frames: a. Political b. Legal c. Managerial d. Occupational 2. Locate public administration within its interdisciplinary context. 3. Define the subject matter that forms the core of public administration. 4. Provide
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12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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Fields 1 and 2: Theory of Public Administration and Public Policy § "The debate between scientific management and human relations is a continuing one. It may be tempting to regard the theories of Taylor and Mayo as mutually exclusive-at one time one theory is pre-eminent while at other time the other is- but this would be misleading". Discuss; particularly refer whether this is still a viable argument in public administration theory? § In the evolution of public administration as
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Throughout history‚ many groups have tried to influence politics for countless numbers of reasons. Many of whom are fed up with the system either because they find that the system that is bias and supports the rich‚ or it goes against their personal values and ideals‚ upon other reasons. This led to people wanting to shape politics through elections‚ interest groups‚ and social movements. The United States pride itself on giving its citizens the right to choose their representatives and leaders
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Model of Service Quality 2 2-2 Variations of the Gaps Model Five Service Quality Gaps Variations of the Gaps Model Six Service Quality Gaps Variations of the Gaps Model 13 Service Quality Gaps (Gaps Model gone wild) Chapter Conceptual Framework of the Book: The Gaps Model of Service Quality The Customer Gap (Sometimes referred to as Gap 5) 2 The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – The Service Design and
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Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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